Helpdesk Administrator

Helpdesk Assistant  - Hatfield, Hertfordshire - Up to £12.50 per hour       Are you an experienced Helpdesk Assistant looking for a new challenge?
Do you have a background in facilities management?  If so, we’d love to hear from you! CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire.

In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required

Hours of work
Monday to Friday  08:00am to 17:00pm
 
Key duties & Responsibilities

• Answer, screen and transfer inbound phone calls emails, portal requests, to our helped desk 
• Distribute tasks from the help desk to the relevant facilities team
• Close tasks down after completion by the facilities team 
• Coordinate office moves with PA/ secretarial teams
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Schedule and coordinate appointments and travel arrangements for facilities move teams
• Open, sort and distribute incoming invoices
• Maintain office supply inventories
• Coordinate maintenance of office equipment
• Coordinate and maintain records for parking and petty cash  

• At least 3 years in the maintenance industry.
• Must be confident as you will be dealing with customer issues
• Knowledge of Scheduling Engineers daily routes.
• Knowledge of scheduling systems
• Must be able to invoice
• Knowledge of raising purchase orders
• Good communication skills as will be dealing with engineers & clients.