Helpdesk Administrator

Helpdesk Administrator – FM Provider – Maidstone, Kent – Up to £30,000 per annum Are you an experienced FM Administrator looking for your next opportunity?

Do you want to expand your experience within a growing Facilities Management environment?

This is an excellent opportunity to join an established FM provider based in Maidstone, Kent on a Permanent basis.

You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.

  Hours of Work / Details:

• 08:00am – 17:00pm
  
  
• Monday to Friday (Office Based)
  
  
• Up to £30,000 per annum
  
  
• Permanent role
  
  

• Handling incoming and outgoing calls to support the facilities function in a professional manner
  
  
• Managing and maintaining the FM Helpdesk inbox
  
  
• Scheduling reactive maintenance call-outs and prioritising urgent requests
  
  
• Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
  
  
• Raising and processing purchase orders and supporting invoice administration
  
  
• Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
  
  
• Accurately inputting and updating data within the CAFM system
  
  
• Assigning tasks via CAFM (Concept or similar system)
  
  
• Raising corrective maintenance tasks following completed PPM visits
  
  
• Supporting Office and Contract Managers with general administrative duties
  
  
• Responding to queries from engineers, clients, and management
  
  
• Organising daily workload to ensure service level agreements are met
  
  

• Previous Helpdesk experience within Facilities Management/Construction 
  
  
• Strong general administrative background
  
  
• Working knowledge of CAFM systems (Concept or similar)
  
  
• Confident IT skills including Microsoft Office
  
  
• Strong communication and organisational skills
  
  
• Must Drive - Parking on Site