Helpdesk Administrator

Helpdesk Administrator - South Kensington - £33,000 per annum

Are you an organised and proactive Helpdesk Administrator looking to take the next step in your career? We’re recruiting on behalf of a leading facilities management service provider who are seeking a motivated individual to join their team in South Kensington.

The Role
As a Helpdesk Administrator, you’ll be the first point of contact for clients and contractors, ensuring all queries and requests are handled efficiently.

You’ll be responsible for logging jobs, coordinating engineers, monitoring service levels, and providing outstanding customer support.

Key Responsibilities:

• Acting as the main point of contact for incoming calls and emails
  
  
• Logging and tracking reactive and planned maintenance jobs
  
  
• Coordinating engineers and contractors to ensure timely response
  
  
• Producing reports and maintaining accurate records
  
  
• Building strong relationships with clients and stakeholders
  
  

• Previous experience in a helpdesk, scheduler, or administrator role (ideally within FM, property, or a related sector)
  
  
• Excellent organisational and communication skills
  
  
• Strong IT skills and the ability to learn new systems quickly
  
  
• A proactive approach with the ability to prioritise workload effectively
  
  

• Competitive salary of £33,000 per annum
  
  
• Opportunity to join a leading facilities management service provider with excellent career prospects
  
  
• Supportive team environment in a South Kensington location