Helpdesk Administrator

Helpdesk Administrator – Canon Street 
£32-35,000 per annum | Office-Based | Permanent Role

CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of London.

This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment.

Key Details:

• Location: Canon Street
  
  
• Salary: Up to £32-35,000 per annum (dependent on experience)
  
  
• Working Hours: 08:00 – 17:00, Monday to Friday
  
  
• Contract Type: Full-time, Permanent
  
  
• Work Arrangement: Fully office-based
  
  

• Liaising with clients, engineers, and internal staff to ensure smooth operations
  
  
• Managing engineer diaries and scheduling appointments via internal systems
  
  
• Raising and processing purchase orders and job quotes
  
  
• Coordinating with the maintenance supervisor to allocate daily tasks
  
  
• Managing incoming and outgoing communications (emails and calls)
  
  
• Maintaining accurate records by scanning and uploading documentation
  
  
• Opening and closing maintenance jobs on internal systems
  
  
• Assisting with diary and call-out rota management
  
  
• Providing general administrative support to the wider team
  
  

• Prior experience in a Facilities Management (FM) or maintenance environment
  
  
• Strong background in finance-related admin: quotations, invoicing, purchase orders
  
  
• Excellent organisational and multitasking abilities
  
  
• IT literate with the ability to quickly adapt to new systems
  
  
• Confident communicator with strong interpersonal skills
  
  
• Proven administrative experience in a fast-paced office setting