Helpdesk Administrator

Helpdesk Administrator - Edinburgh - Salary up to £31,500

CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh.

Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.

Key duties & Responsibilities:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract

• Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.
• Strong customer service and communication skills, with a professional and proactive approach.
• Good commercial awareness and experience with financial reporting.
• Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
• IOSH Managing Safely qualification (desirable).

• Salary up to £31,500 (depending on experience)
• 25 days annual leave plus bank holidays
• Company pension scheme
• Monday - Friday 8am to 5pm (In office)