Helpdesk Planner

Facilities Helpdesk Administrator- Glasgow up to £26,500

CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow.

The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role.

Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails.

In return the company is offering a competitive salary, further training and the opportunity to work for a great company!

Key duties & Responsibilities:
 The role involves all aspects of Contract support and Helpdesk duties including planning works.

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled
• Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
• To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
• 
  Requirements:
   Previous Facilities & Maintenance Helpdesk experience would be ideal
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed

• Up to £26,500
• Private Health Care
• 28 days holiday 
• Company pension