Support Desk Administrator

Support Desk Administrator - FM Provider - St Ives - Up to £24,000 per annum

Are you an experienced administrator looking for a new challenge? 

Are you looking to broaden your experience within the FM sector? 

If so this may be the role for you!

CBW has an exciting new opportunity for a Support Desk Administrator to join a leading FM company on a permanent basis.

This role is based near Cambridgeshire, with the client looking for someone with a relevant admin/facilities background.

You will be joining a vibrant team in a fast paced environment that rewards your hard work.

Below are all the details on this excellent new opportunity!

Hours of Work / Details:

• 08:00am to 17:00pm 
• Office Based  
• Up to £24,000 per annum 
• Permanent position 

• Act as the first point of contact for clients and internal teams, responding to maintenance requests and queries via phone, email, or ticketing systems.
• Log and manage service requests, ensuring they are accurately recorded, prioritized, and assigned to the appropriate team members.
• Monitor the progress of open tickets and follow up with clients and maintenance teams to ensure timely resolution.
• Schedule and coordinate maintenance visits, ensuring that engineers and contractors have the necessary information to carry out their tasks efficiently.
• Maintain accurate records of maintenance activities, service requests, and job status.
• Assist in ensuring compliance with safety regulations and internal procedures.
• Provide clients with updates on the status of their requests and resolve any issues that may arise during the maintenance process.
• Assist with reporting, invoicing, and managing service level agreements (SLAs) to ensure customer satisfaction.
• Collaborate with internal teams to ensure the effective delivery of services and timely resolution of issues.
• Maintain and update records in the facilities management software, ensuring all data is accurate and up-to-date

• Previous experience in a support or administrative role, ideally within facilities management or a related sector.
• Strong communication skills, both written and verbal, with the ability to interact effectively with clients and team members.
• Excellent organizational and multitasking abilities with a keen attention to detail.
• A proactive, can-do attitude with the ability to solve problems and suggest improvements
• Able to commit to a Perm role
• Have the right to work in the UK 
• IT Proficient