Customer Operations Coordinator

Customer Service Administrator – Facilities Company – Renfrewshire - Salary: Circa £24,500

CBW is delighted to be partnering with a specialist engineering company in Renfrewshire to recruit Service Administrators.

As a well-established national company with strong contracts, they have recently secured a major new contract, creating multiple opportunities for Helpdesk Administrators.

This is an excellent opportunity for an experienced Customer Service Administrator looking to advance their career into a Planning Administration role.

Key Responsibilities:

• Organising and prioritising engineers’ workloads
• Coordinating with Engineering and Maintenance teams to ensure tasks are completed and planned preventative maintenance (PPM) schedules are planned
• Monitoring and managing the daily performance of the engineering team, ensuring schedules and rotas are in place and effectively communicated
• Overseeing the procurement of spare parts and scheduling their installation
• Reporting performance-impacting issues to the relevant Services Manager
• Developing and maintaining key interdepartmental relationships
• Understanding and operating the customer’s Maintenance Management System

• Salary up to £24,500, increasing after the probation period
• 32 days holiday
• Healthcare benefits
• 4% employer pension contribution