Contracts Manager - Facilities

Account Manager – Hard FM Service Provider – Edinburgh – Up to £60K + Package

Are you looking to join a well-established and stable building maintenance contractor?

Do you have experience managing a static contract within a high-profile commercial environment?

A leading name in the commercial building maintenance sector is seeking an experienced Account Manager to oversee a prestigious commercial property in Edinburgh City Centre.

This is a fantastic opportunity to take on a key leadership role within a dynamic and professional environment.

The Role As the Account Manager, you will be responsible for delivering exceptional customer service, ensuring the smooth operation of maintenance services, and effectively managing an on-site maintenance team.

Reporting directly to the Business Unit Director, you will oversee all aspects of the contract, ensuring compliance with KPIs and SLAs while fostering strong client relationships.

Key Responsibilities

• Ensure consistently high levels of client satisfaction, leading to contract growth and expanded responsibilities.
• Maintain a deep understanding of the contract, presenting updates at internal monthly reviews with senior management.
• Ensure all contractual KPIs and SLAs are met or exceeded.
• Attend strategic operational meetings with the client on a regular basis.
• Oversee the completion of all reactive and planned preventative maintenance (PPM) work orders, ensuring timely resolution and compliance.
• Provide leadership and management to the on-site maintenance team.
• Work on-site daily, with occasional weekend and evening work as required.

• Monday to Friday, 8:00 AM – 5:00 PM

• Recognised apprenticeship and full electrical or mechanical qualifications (C&G, SVQ, HNC/HND).
• Proven experience in managing multi-site operations within the hard FM sector.
• Ability to prioritise and problem-solve under pressure, using innovative solutions.
• Strong people management skills with a team-oriented approach.
• Excellent written and verbal communication skills.