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Helpdesk Administrator

Helpdesk Administrator - Farringdon, London - £32,000 per annum 

Are you an experienced Helpdesk Operator looking for a new challenge? 

If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company on a unique site based in Farringdon.

The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service.

  The successful candidate will have a proven track record of working within Facilities Management.

Your main duties will consist of  helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

  • Monday to Friday
  • 9:00am to 17:00pm 
  • Permanent position 
  • £32,000 per annum (dependant on experience) 
Important – Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • Open and close jobs
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Chasing and liaison daily
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled 
Requirements:
  • Help Desk Experience
  • Experience in FM
  • General Administration
  • CAFM knowledge