Scheduler

Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum 

Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.

The offices in Sidcup are newly refurbished with secure parking on site.


Key responsibilities:  

• Monitoring calls received from the customer through to call completion and updating records 
• Managing the supply chain and driving them to attend to required SLAs 
• Driving the engineering team to attend to all call outs within required SLAs 
• Effective communication with all levels of internal teams and external customers 
• Ensure QHSE documentation if maintained and readily available using company systems 
• Managing the CAFM system 
• Answering calls and emails within a timely manner 
• Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned
• Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs 
•  Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations  
• Raise and assign work orders to relevant
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this  
• Obtaining supplier quotes and uploading them onto the internal system for the client approval 
• Arranging agency cover and submitting timesheet on the portal 

• Previous Facilities & Maintenance experience
• Excellent and professional telephone manner
• Excellent customer service skills
• Time Management
• The capacity to think ahead, plan and prioritise own workload
• The ability to work under pressure and meet deadlines
• Computer literacy
• The ability to work as part of a team
• Work safely in accordance with the company's current health and safety policy and procedures.
• A positive approach, with the determination to succeed