Temporary Helpdesk Assistant

Temporary Helpdesk Assistant  - Hatfield, Hertfordshire - Up to £12.50 per hour      

Are you an experienced Helpdesk Assistant looking for a new challenge?
Do you have a background in facilities management? 
If so, we’d love to hear from you!

CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire.

In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required

Hours/details 

Monday to Friday 
08:00am to 17:00pm
Immediate start!
Temporary contract - 9 months 
£12.50 per hour 
 
Key duties & Responsibilities

• Answer, screen and transfer inbound phone calls emails, portal requests, to our helped desk 
• Distribute tasks from the help desk to the relevant facilities team
• Close tasks down after completion by the facilities team 
• Coordinate office moves with PA/ secretarial teams
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Schedule and coordinate appointments and travel arrangements for facilities move teams
• Open, sort and distribute incoming invoices
• Maintain office supply inventories
• Coordinate maintenance of office equipment
• Coordinate and maintain records for parking and petty cash  

• At least 3 years in the maintenance industry.
• Must be confident as you will be dealing with customer issues
• Knowledge of Scheduling Engineers daily routes.
• Knowledge of scheduling systems
• Must be able to invoice
• Knowledge of raising purchase orders
• Good communication skills as will be dealing with engineers & clients.