​​Contract Manager

Contract Manager - FM Service Provider - West London - £80,000 per annum   

CBW are currently recruiting for an experienced Contract Manager to oversee the delivery of all hard FM services across a recently refurbished, high-profile commercial campus.

The role involves managing a dedicated on-site team, including engineers, supervisors, and administrators, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day-to-day basis.

The Contract Manager will be responsible for small portfolio of buildings, all within walking distance of each other, coordinating the team to maintain smooth operations across the entire portfolio.  

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & responsibilities

• Report directly to the Operations Manager.
• Oversee and manage agreed KPIs and SLAs to ensure contract performance
• Take ownership of the company’s health, safety, and environmental standards on the contract.
• Plan and coordinate building shutdowns and complex client projects.
• Ensure adherence to the company’s quality procedures across the site.
• Manage recruitment and onboarding of new staff as required.
• Lead the development of all team members, including conducting annual appraisals.
• Monitor staff attendance, manage absenteeism, and handle disciplinary matters when necessary.
• Build and maintain strong daily relationships with the client.
• Oversee all reporting requirements for the contract.
• Identify and pursue additional business opportunities that enhance client satisfaction and grow contract revenue.
• Provide technical guidance and support to both the client and the engineering team.
• Manage the permit-to-work system effectively.
• Represent the company in client meetings.
• Maintain a strong understanding of financial performance, including P&L and budget responsibilities.

• Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
• Experience of service delivery across a mobile commercial portfolio (Hard Services)
• Previous experience of managing an FM engineering team.
• A proven track record in commercial building maintenance
• Ability to communicate both verbally and in writing with all levels of staff and clients.
• Ability to manage and prioritise a demanding and varying workload.
• Excellent communication and customer service skills