Helpdesk Administrator

Helpdesk Administrator – Temp to Perm – £38,000 per annum
? Location: Croydon
? Hours: Monday to Friday, 08:00 AM – 05:00 PM

Are you an experienced Helpdesk Administrator ready for your next opportunity?
If you’re looking to join a reputable and growing Facilities Management company in a dynamic and supportive environment — this could be the perfect role for you.

We are currently recruiting for a Helpdesk Administrator to be based at a unique and high-profile site in Croydon.

This is a Temp to Perm opportunity, offering a salary of £38,000 per annum.

The successful candidate will have prior experience within a Facilities Management setting and will be available to start immediately.

? Key Responsibilities:

• Act as the first point of contact for client queries and engineer coordination
  
  
• Schedule appointments and allocate jobs using internal scheduling systems
  
  
• Raise Purchase Orders and arrange parts or services for engineers
  
  
• Create, process, and manage quotes with precision and accuracy
  
  
• Liaise with supervisors to arrange engineer coverage and shift planning
  
  
• Maintain accurate records by scanning, filing, and uploading documents
  
  
• Manage incoming and outgoing communications via phone and email
  
  
• Open and close jobs within the internal system, ensuring up-to-date tracking
  
  
• Support the engineer call-out rota and assist with ad hoc administrative duties
  
  

• Previous experience in a Facilities Management helpdesk or administrative role
  
  
• Understanding of finance processes including raising quotes and POs
  
  
• Strong IT skills and the ability to adapt to internal systems quickly
  
  
• Excellent organizational skills with strong attention to detail
  
  
• Confident communicator with a proactive and solution-focused mindset
  
  
• Ability to multitask and prioritise workload effectively in a busy environment
  
  

• Competitive salary of £38,000 per annum
  
  
• Temp to Perm opportunity with long-term career potential
  
  
• Work for a respected name in the Facilities Management industry
  
  
• Join a supportive and friendly team in a key administrative role