Account Manager

Account Manager – Hard FM Service Provider – Victoria, London - up to 75k + Package

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing multiple static contracts?

One of the established names in the commercial building maintenance industry is looking to recruit an Account Manager to be based in Central London. 

They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.

The role will also be reporting directly to the senior account manager and will be responsible for managing two commercial buildings close to Victoria Station.

They house financial companies and have recently been refurbished to an extremely  high standard.

Both buildings have permanent maintenance teams on site.

Time will be spent across each of the locations and the hours of work are Monday to Friday, 8-5. 

The main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
  
  
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
  
  
• Ensure contractually agreed KPIs / SLAs are met.
  
  
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
  
  
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
  
  
• Provide leadership and management to the site team as necessary.

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND.
  
  
• Proven experience and involvement in managing multi-site businesses.
  
  
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
  
  
• Must be a team player committed to working in a quality and professional environment.
  
  
• Strong people management skills.
  
  
• Excellent written and verbal communication skills.