Service Desk Manager

Service Desk Manager - City of London - FM Service Provider - £36,000 - £38,000 per annum

CBW are currently recruiting for an experienced Technical Helpdesk Manager to work with one of our key clients based in Sevenoaks.

The Technical Helpdesk Manager will be responsible for the management, motivation  and development of their team.

The successful candidate will have previous experience working as a Helpdesk Manager and be willing to travel to different offices when needed located in Slough.    Package: 

• 20 days holiday rising per year up to a maximum of 25 days
• Automatically be enrolled into the pension auto-enrolment scheme
• Private healthcare options available, minimum employment period
• Generous sick pay package following minimum employment period
• Enjoy social events including company away days with colleagues, friends & family
• Long service award scheme  

• Managing all the reactive call outs to SLA's
• Responding to clients 
• Management of internal request for purchase orders and information to support service operations
• Scheduling engineers and subcontractors for planned maintenance tasks
• Setup of and ongoing management of maintenance planners and logbooks
• Deliver a range of KPI and management reports to the business 
• Implementation and ongoing development of CAFM system/software for department processes

• Experience in KPI Management 
• Supportive to other team members 
• Good Literacy and numeric skills 
• Willing to travel to Slough Office time to time