The Role
Customer Service Advisor - Wigan - Full-Time; 40 Hours per week - £23,795.20 per annum. 
Do you have customer service experience?
Are you a good communicator? 

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.

If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! 
 
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.

Could this be you? 
 
What will you do? 

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided) 
• Use knowledge of processes, laws, and policies to advise customers. 
• Undertake clerical tasks in line with KPIs and within SLAs. 

• Customer service experience
• Personal skills, with the knack to build positive working relations
• Competence to prioritise work, multi- task and maintain organisation
• Uses initiative, looks for positive outcomes
• Self-motivated with a pro-active nature
• Positive behaviours with colleagues and customers
• Excellent problem-solving skills
• Punctual and reliable
• Knowledge of Excel

• 40 hours per week
• Full uniform Training and growth
• Company Pension
• Employee Discount Scheme
• Once monthly free staff lunch
• Free parking