Client Operations Manager – East Midlands Railway
£35,000 Per annum

Are you an experienced Operations Manager with excellent Communications skills?

We are looking for an organized person who is Client & Customer focused.

We are looking for a Client Operations Manager to play a vital part in all client communications by identifying, establishing and maintaining positive business relationships, whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations.

Key Responsibilities:

• Produce operational reviews to allow the analysis of trends and to introduce best practice across the contract
• Ensure specified response times are met, in accordance with contractual and local agreements
• Establish and maintain strong internal and external stakeholder partnership
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
• Monitor contract performance and implement measures to improve areas of poor performance
• Carry out regular continuous improvement audits of all operational procedures
• Manage and continuously improve the SLA performance of the service provided by APCOA
• Assist and support the client in the examination of pertinent information to determine the accuracy of customer/client complaints
• Establish and maintain Planned Preventative Maintenance (PPM) schedules to ensure all car park equipment is fully maintained and operational

• Minimum 2 years management experience
• Strong commercial acumen
• Experience of monitoring SLA’s
• Excellent interpersonal skills with the ability to build and maintain positive working relationships
• Previous experience communicating professionally with external stakeholders
  
  This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our client’s success.
  
  Why join us:

• A dynamic and collaborative working environment
• Opportunities for professional development
• 25 Days Annual Leave per annum 
• Company Pension Scheme