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Traffic Marshall - Coventry Building Society Arena - £11.44 per hour - Zero Hour Contract - Match daysDo you like working outside?Are you looking for a bit of extra income?Do you have good customer service skills?If you answered yes to these questions, then read on!APCOA Parking have openings for people looking to provide outstanding customer service.
You will be working on match days at the Coventry Building Society Arena.We are looking for eager and hard-working people with a positive can-do attitude to join the onsite teams. What you'll do:
You will ensure the safety of vehicles and pedestrians on our client's siteYou will organise traffic movement You will maintain contact with the site office and vehicle driversYou will ensure that drivers and workers adhere to health and safety rules on-site What you'll bring:
Fluent written and spoken EnglishGreat Customer Service skillsFree on evenings and weekends throughout the yearApplicants must be 18 or over and eligible to work in the UK We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Coventry,England
Start: 14/02/2025
Salary / Rate: £11.44 Per Hour
Posted: 2025-02-14 13:02:03
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Contract Manager – EventsUtilita Arena Birmingham £45,000 Per AnnumAre you an experienced Events Contract Manager?Do you have experience managing Commercial Contracts?Are you good at building and maintaining client relations?An exciting opportunity has arisen in APCOA for a commercially minded Events Contract Manager.
You will lead, support and motivate operational teams across of a number of sites managed by APCOA, developing them to manage resources to deliver an effective and efficient business operation.We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.Key Responsibilities:
You will establish and maintain strong client relationships through regular close account management including face to face meetings and telephone and email contact.You will lead and motivate the team and develop them to deliver an effective and efficient operation.Liaising with the client to ensure commercial performance of the car park is being met and seek out new opportunities to increase any commercial performance.You will work with and communicate with offsite car park suppliers for major event days to ensure the increased demand for customer parking is being met.Generate any reports as requested to the client by interrogating the reporting manager tool available to APCOA alongside any additional information the client requests.You will liaise with key stakeholders internally and external to deliver major events for the Client and be the key contact for any third-party parking supplier or contractor.What We’re Looking For:
Experience in operational, contract, and commercial Events managementProven track record of managing budgets, and teams in a fast-paced environment.Strong problem-solving skills and the ability to manage complex relationships with clients, suppliers, and internal teams.Holder of a Temporary Traffic Management (LANTRA Awards - NHSS 12DM7) QualificationWhat We Offer: In recognition of your skills and dedication, we provide a competitive salary.
You’ll also enjoy comprehensive healthcare, a robust pension plan, and a generous holiday allowance to support a healthy work-life balance.At APCOA, we’re committed to your professional development, offering ongoing training and supporting opportunities for career advancement.If you have a passion for excellence, a knack for managing contracts, and a drive to elevate customer experiences, this is your ticket to an exciting career opportunity and we want to hear from you, so APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Birmingham,England
Start: 14/02/2025
Salary / Rate: £45,000 Per Annum
Posted: 2025-02-14 11:35:07
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The RoleCivil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum + mobile allowance Bases in IG2 and E18 postcodesDo you enjoy working outside? Do you have customer service experience? We have new openings for someone who:Wants to have a positive impact on your local area.Has excellent Customer Service skills and enjoys working with the public.Has interest in joining a reliable business and team, playing a key role in your local community.As a Mobile Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions.
This is an important part of keeping roads moving and ensuring public safety. Driving licence or CBT License is preferred, can be trained on CBT if required. So, are you our next hire?
You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings.Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We are always thinking of creative ways to give more to our employees. What are some of the current benefits on offer to you? £27,352 annual salary + mobile allowanceUp to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentWhen will you be working? 40 hours per week | Working 5 days of 7 as per rotaIf this sounds like an opening for you then “apply now” and one of our team will be in touch with you very soon.We are focused on ensuring APCOA is a fair place to work for you regardless of age, race, gender or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Ilford,England
Start: 12/02/2025
Salary / Rate: £27,352 per annum
Posted: 2025-02-12 17:37:09
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Sales DirectorPark and Control - APCOAUxbridge - Hybrid working available£80-85k salary + car allowanceUp to 20% annual discretionary bonus Are you a strategic sales leader ready to shape the future of the Park and Control sector?We are seeking an ambitious, results driven Sales Director to lead, develop and execute our commercial strategy.
If you’re passionate about driving business growth, managing high value client relationships, and leading dynamic teams, then this is the role for you.We are an Industry leader in parking solutions and committed to transforming urban mobility through innovation, technology, and operational excellence.
As we expand, we need a visionary Sales Director to elevate our commercial performance and secure our position as a market leader.Your Role:As the Sales Director, you will be the principal contact for our key clients, responsible for delivering performance across all sites.
You’ll design and implement commercial strategies, manage high performing sales teams, and lead negotiations to exceed commercial targets in line with stakeholder expectations.Key Responsibilities:
Develop and execute a robust commercial strategy for the Park and Control sector.Build meaningful relationships with key clients, ensuring their needs are met and commercial expectations are exceeded.Identify new business opportunities, negotiate high value contracts, and deliver revenue and growth aligned with budgeted targets.Lead contract performance strategies, oversee operations and ensure financial targets are met.Manage, inspire, and develop a high performing sales team to achieve KPI’s and business objectives.Guide and direct commercial activities, share best practices and implement measurement tools to forecast and track success.Work closely with the finance team to maintain commercial procedures and protect APCOA’s market position.What we’re looking for:
Experience: Minimum of 5 years in a senior sales, commercial or contract management role within a client facing environment.Multidisciplinary Expertise: Strong background in commercial operations, contract negotiations and project management.Leadership: Proven ability to lead teams, manage budgets and deliver against commercial KPI’s and revenue targets.Communication: Excellent interpersonal skills with the ability to engage confidently with stakeholders at all levels.Technical Proficiency: Strong Microsoft Office skills with experience in creating informative reports and financial forecasts.Education: Degree level or equivalent preferred.Other requirements: Full driving licence required.Why join us?At APCOA your expertise is valued, and we can recognise your dedication with a package that reflects your skills and contributions. Competitive Salary: £80-85K per annum plus £4K car allowance and 20% discretionary annual bonus.Hours: 40 hours per week.Annual Leave: 33 Days per annum (25+8 BH).Training and Development: Ongoing training opportunities, ensuring you stay ahead in your field.Pension Scheme: Comprehensive pension scheme, providing financial security as you embark on your career journey.Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.
Top of Form Top of Form So, if you’re a strategic thinker with a passion for business growth and client success and would like to work in a supportive environment with the autonomy to make an impact we’d love to hear from you, apply now by submitting your CV.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. With exciting projects and an atmosphere of fostering and reinforcement, staff have the development opportunities to fulfil their potential. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 10/02/2025
Salary / Rate: £80,000 - £85,000 Per Annum
Posted: 2025-02-10 12:51:03
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Customer Service Taxi Rank Agent - Heathrow Airport - £13.15 per hour - Full-time Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player? If you answered yes to these questions, then read on! Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for Customer Services - Taxi Rank Agents. You will be the face of our business, bringing outstanding customer service within the Airport sector. You will join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you will join a company that takes pride in its people. As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You will get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate. Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include: As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations.Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary.Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely.Be responsible for Badge and Licence checks on the rank, reporting any anomalies.Be proactive and security conscious reporting any unattended packages/parcels.Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand.Dealing with passengers with oversize, 2 cab etc luggage requirements.Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given).Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.What you'll bring:Flexibility to work in all areas of Heathrow across the business.Willingness to work overtime should the need arise.Good command of the English language.Excellent Customer Service skills.Ability to use a two-way radio – (Training will be given).Must be able to work as part of a team and also lone working.Knowledge of Heathrow Airport plus local area would be an advantage.Driving licence preferable but not necessary.So, could you be our Ideal Candidate?Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?Are you able to take initiative and make choices that are right for our customers?Do you have a desire to succeed in your role?We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you. We'll ensure you are rewarded for all your hard work, which is why we offer a benefits package which includes but is not limited to: What we'll offer you:
42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)£13.15 per hour or £28719.60 per annum. Training and developmentPensionEmployee discount schemeWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 07/02/2025
Salary / Rate: £13.15 Per Hour
Posted: 2025-02-07 11:50:06
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The RoleEnvironmental Enforcement Officer - Bromley - Full-Time; 42.5 hours per week - £14.00 per hour / £30,940 per annum FULL UK DRIVING LICENCE REQUIREDDo you enjoy working outdoors?Do you care about the environment, neighbourhood and helping the public?Do you have a Full Clean UK driving licence? Do you have excellent customer service skills and enjoy being on the go?Could you be our next Environment Enforcement Officer?Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.So, what can you expect as an EEO? As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.What will you do?
Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.Examine reports of littering, fly tipping and dog fouling and other similar offences.Be able to issue Fixed Penalty Notices for offences where appropriate.Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.Record witness statements and conduct interviews under caution when required.Validate and verify personal details of offenders.And finally, build good working relations with key investors and other agencies including the Police.What will you bring?
Experience of enforcement work (including security work) preferredKnowledge of green services such as cleansing, and waste collection is desired.Be able adapt and engage with different audiences and work as part of a team.Be able to deal with complaints and resolve complex issues.Enthusiasm and a positive ‘can do’ attitude to work.A full clean driving licence. So, could this role be for you? Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area! Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer: £14.00 per hour42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts28 days annual leave includes 8 Bank Holidays Training and PromotionEmployee Discount SchemePension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 16/01/2025
Salary / Rate: £30,940 per annum
Posted: 2025-01-16 20:16:03
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The RoleEnvironmental Enforcement Officer – Hillingdon - 40 hours per week - £13.00 per hour rising to £13.15 per hour after 12 months
*Do you have experience of enforcement work? Do you enjoy working outdoors? Do you like caring for the environment and helping the public? Do you have excellent customer service skills and enjoy being on the go?Could you be our next Environmental Enforcement Officer? You will need to be over 18 to apply and having a full clean Driving Licence As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations. So, what can you expect as an EEO? You will be helping members of the public, patrolling the streets and upholding environmental conducts. What will you do?:
Monitor and enforce the bylaws within the London Borough of Hillingdon by foot patrol, undertake inquiries and pursue action where appropriate.Take action to councillor and public enquiries /complaints regarding local environmental quality and anti-social behaviour.Issue Fixed Penalty Notices for offences where appropriate.Record witness statements and conduct interviews under caution when required.Validate personal details of offenders.The planning of and submission of relevant cases for trial.
In conjunction with legal services in presenting cases to court, attending as a witness when requiredEnsure effective and efficient recording of work details and case progression including the use of computer softwareAnd the building of good working relations with key service areas and other key agencies including the Police.What will you bring?
Experience of enforcement work.Experience of carrying out awareness raising/marketing work.Knowledge of environmental services such as cleansing and waste collection.Have the skill to communicate to different audiences and work as part of a team.Be reliable, self-motivated, and capable of dealing with possibly quarrelsome people/situations.Have the aptitude to develop, implement and follow policies/processes.Be able to deal with complaints and resolve complex issuesBe able to work flexible hours and act as cover for other enforcement staff during periods of absence.Demonstrate a knowledge of Health and Safety and data protection when dealing with confidential matters. What is on offer to you?:
£27,040 per annum40 hours per weekOvertimeFree Car parkingTraining and DevelopmentPensionGreat supportive team and career prospectsClick APPLY NOW! One of our recruitment team will be in touch shortly!
*£11.44 basic hourly rate plus £1.56 mobile hourly allowance rising to £1.71 mobile hourly allowance after 12 monthsWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a influencing work atmosphere where successes are shared.
With exciting projects and an atmosphere of fostering and assistance.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 16/01/2025
Salary / Rate: £27040 per annum
Posted: 2025-01-16 20:12:04
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The RoleCar Park Intercom Operator – Kingston – £13.30 per hour – Full-Time and Part-Time Hours Available!Are you an enthusiastic, professional candidate with excellent communication skills? Do you thrive in a fast-paced environment? If so, we have the perfect role for you!About the Role:As a Car Park Intercom Operator, you will be the first point of contact for all queries received through the car park intercom system.
You will ensure a smooth and professional experience for members of the public and support the operational efficiency of our car park services.Main Responsibilities:
Answer incoming calls via the car park intercom and provide excellent customer service.Maintain and update car park databases with accuracy and efficiency.Assist the contract manager and supervisors with basic office duties as required.Adhere to Health & Safety requirements and best practices at all times.Undertake any additional duties as necessary or requested, ensuring a high standard of work.About You:We are looking for someone who is bright, enthusiastic, and professional with a passion for providing outstanding customer service.
The ideal candidate will have:Excellent interpersonal skills and a confident telephone manner.Good computer skills, with basic knowledge of Microsoft Office.A minimum of 2 years of administrative experience.Previous experience in a helpdesk or receptionist role is desirable.Self-motivated, articulate, and able to work on your own initiative.Smart, professional appearance with strong analytical and organizational skills.Positive, outgoing, and persuasive in communication.Why Join Us?We offer a dynamic and supportive work environment where your skills and contributions are valued.
This is an excellent opportunity to join a professional team and build a rewarding career in a customer-focused role.Working Hours:We are pleased to offer both full-time and part-time options to suit your availability:Full-Time: Monday to Thursday, 07:00-17:00 (40 hours per week)Part-Time: Friday, 07:00-17:00; Saturday, 07:00-19:00; Sunday, 10:00-22:00 (34 hours per week)Please note these hours and shifts are subject to change based on business needs, with the potential for extra hours from time to time.
Flexibility is essential in this role.Benefits:We value our team and offer a range of benefits, including:£13.50 hourly rate (£28,080 Full-Time or £23,868 Part-Time5.6 weeks of annual leave per annumPension scheme Employee of the Month award schemeEmployee discount Access to award-winning training and development programs to enhance your skills and career growthHow to Apply:If this sounds like the role for you, please apply with your CV and one of the recruitment team will be in touch shortly! We look forward to hearing from you!We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.What we’ll offer youCar ....Read more...
Type: Permanent Location: Kingston upon Thames,England
Start: 15/01/2025
Salary / Rate: £13.50 per hour
Posted: 2025-01-15 17:10:14
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The RoleCustomer Service Advisor - Wigan - 40 hours per week - £23,795.20 per annumWe are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer serviceYou will join a team that takes a real pride in what they do.
They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You’ll get given every chance to progress within a company that invests in its people.
We celebrate individuality, and reward and recognise employees who go beyond the plate. Could you bring your spark to our Team? Here's what you need to know before applying:Your key duties will include:Serving customers ensuring they receive an easy and seamless tailored experience over the telephone taking inbound calls.You will provide exceptional customer service via telephone and emailWorking on the live webchat to help and support our customer issuesBeing informed about services and helping customers with natural service So, could you be the Ideal Candidate?Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?Are you able to take initiative and make choices that are right for the customers?Do you have a desire to succeed in your role?We are looking for an excellent team player with great communication skills.
You will be someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.
We'd love to hear from you. We'll ensure you are rewarded for all of your hard work, which is why we offer a competitive benefits package. This includes but is not limited to:
40 Hours working 5 days over 7 days between 08:00 - 20:00 £23,795.20 per annumFull UniformTraining and developmentCompany PensionEmployee discount schemeOnce monthly free lunch Free parking.How to Apply: If this sounds like the role for you, please apply with your CV and one of the recruitment team will be in touch shortly! We look forward to hearing from you! We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 15/01/2025
Salary / Rate: £23,795.20 per annum
Posted: 2025-01-15 17:06:03
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Civil Enforcement Officer - Lincoln - Full-Time - 45 hours per week
* - Salary - £27,144 per annum Do you enjoy working outside? Would you like to have a positive impact on your local area?Do you have a full UK driving licence? - This is essential, Please do not apply if you do not.If you answered yes, then this may be the opening for you as we are Recruiting Civil Enforcement Officers in Lincoln. Civil Enforcement Officers are an important part of the local community.
You will be responsible for ensuring that all drivers follow parking regulations on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public! What will you do? :
Patrol public streets and local council car parks to ensure that car parking regulations are being followed.Record and issue Penalty Charge Notices.You will check parking meters and car park equipment and report damage or faults.Report defective signs and road markings, identifying and reporting abandoned vehicles. You will explain regulations to motorists and advise them about parking facilities. Check tickets and attend to minor machine faults.Ensure car parks and their facilities are clean, tidy and satisfactory What will you bring? :
Excellent customer service skills.You will have good spoken and written English and maths skills.Strong communication skills.Proficient in Microsoft Word and Excel.You will have experience or the desire to work outdoors.Resilience – as you could be walking quite long distances on patrol.
*Shifts are 45 hours per week over 5 shifts PLUS one un-paid hour for lunch.
1 shift per week will be until midnight the other 4 shifts will be daytime hours notified in advance
*£11.60 per hour You will be provided with full training and uniform.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lincoln,England
Start: 14/01/2025
Salary / Rate: £27,144 per annum,
Posted: 2025-01-14 14:25:04
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Civil Enforcement Officer - Southwark- Full-Time; 42.5 Hours per week - up to £30,964.64
* per annum£29,139.74 per annum plus mobile allowance
* -Do you enjoy working outside?Would you like to have a positive impact on your local area?Do you have a full UK driving licence? Or a CBT? An exciting prospect has arisen for a Civil Enforcement Officer in Southwark.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping the roads moving and ensuring public safety. This opening would suit someone who;Enjoys working outside, think of all that fresh air and exercise!Wants to join a reliable business and team, you will play a key role in your local area.Has excellent Customer Service skills and enjoy working with the public.Likes to be part of a large diverse team but can work by yourself without too much direction.Is resilient, reliable, and conscientious. Does this sound like you? If so, what will you bring?
You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.And you will report any defects to street furniture, such as signs and road markings. APCOA offers full training and development for successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!At APCOA, we are always trying to think of new ways to reward hardworking staff! Some of the benefits on offer to you are:
*£29,139.74 per annum or £13.15 per hour basic salary plus up to £1824.90 annual driver's allowance
*42.5 hours per week, any five days of seven as per rota 20 days annual leave plus 8 Bank Holidays We also provide, uniform, employee awards, a discount scheme, and a pension scheme.
*Mobile allowance subject to termsSo, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soonWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southwark,England
Start: 13/01/2025
Salary / Rate: £29139.74 per annum
Posted: 2025-01-13 14:47:04
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The RoleCivil Enforcement Officer - Kingston - Full time; 42.4 hours per week - £31691.40 per annumDo you enjoy working outdoors, helping people and have great communication skills?Do you have excellent customer service skills and enjoy being on the go?Are you over 18 and have a full UK Driver’s License?If the answer is "YES" then keep reading as there are new openings for someone who: Wants to have a positive impact on their local areaHas excellent Customer Service skills and enjoys working with the publicHas an interest in joining a reliable team, playing a key role in the local communitySo, what can you expect as a Civil Enforcement Officer?You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
Yes, you’ll be issuing parking tickets, but you won’t have targets as this job is about creating a positive impact on the local neighbourhood. You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.You will keep a detailed log of the violations and debrief incidents that occur during your shift.You will provide a high level of all-round customer service, providing the public with useful information and advice. You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeWorking Hours: 42.5 hours per week, 5 days of 7 as per rota So, if you're the sort of person who enjoys being on the go, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch shortly….We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.'' ....Read more...
Type: Permanent Location: Kingston upon Thames,England
Start: 10/01/2025
Salary / Rate: £31691.40 per annum
Posted: 2025-01-10 15:45:03
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Mobile Support Officer - Heathrow – Full-time – 4 on, 4 off days and nights - £14.58 per hourDo you have a full UK driving license? Are you a team player? Would you say you have excellent customer service skills?If you answered yes, then keep reading, this may be the role for you!APCOA Parking are currently looking for mobile support officers at Heathrow airport to monitor and maintain our car parks as well as provide outstanding customer service to all users.Reporting to the Service Delivery Manager, you will be responsible for conducting patrols of the car park, any basic repairs (don’t worry, full training will be given!) and completing any relevant logs or reports.In more detail, you will be:
Carry out patrols in line with site regulations.Complete reports or logs as instructed.Ensure a high level of customer care.Ensure the car parks are clean and free from litter.Complete basic 1st and 2nd line maintenance of equipment.Comply with all transport regulations, company procedures, health and safety and Heathrow airport regulations.Any other duties in line with your role and grade.What you’ll bring to the role:
Experience within a customer service role.Full UK driving license.A proactive attitude.Team player.Please note the shifts are 7am – 7pm and 7pm – 7am.
You will do 4 on, 4 off on a rota basis.
Please ensure you are willing and able to do these shifts before applying.If this sounds like you, then click “apply” now and one of our team will be in touch soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 09/01/2025
Salary / Rate: £14.58 per hour
Posted: 2025-01-09 00:56:03
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Client Operations Manager – East Midlands Railway£35,000 Per annumAre you an experienced Operations Manager with excellent Communications skills?Do you have experience in a hands on field-based role?If so, we may have an exciting career opportunity for you! We are looking for a Client Operations Manager to play a vital part in identifying, establishing and maintaining positive business relationships, whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations day to dayTechnical experience desired and would be beneficial in this role, although full training will be provided.Key Responsibilities: Produce operational reviews to allow the analysis of trends and to introduce best practice across the contractEnsure specified response times are met, in accordance with contractual and local agreementsEstablish and maintain strong internal and external stakeholder partnershipResolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raisedMonitor contract performance and implement measures to improve areas of poor performanceCarry out regular continuous improvement audits of all operational proceduresManage and continuously improve the SLA performance of the service provided by APCOAAssist and support the client in the examination of pertinent information to determine the accuracy of customer/client complaintsEstablish and maintain Planned Preventative Maintenance (PPM) schedules to ensure all car park equipment is fully maintained and operationalMonitor and report on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed. Monitor and maintain equipment including cameras and other associated car park equipment across multiple sites within the East Midlands areaTake action to resolve equipment issues identified, both remotely and on site.Monitor and manage equipment uptime in line with contract SLAsTake appropriate actions to maintain high levels of performance across the estate What we are looking :
Minimum 2 years management experienceStrong commercial acumenA high attention to detail and a hunger to improve systems and processes that are business driven.Excellent interpersonal skills with the ability to build and maintain positive working relationshipsPrevious experience in a field-based role would be beneficialSome technical experience preferredThis role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our client’s success.Why join us:
A dynamic and collaborative working environmentOpportunities for professional development25 Days Annual Leave per annum Company Pension Scheme This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. You’ll work in a collaborative environment where innovation is encouraged, and client success is paramount.If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Nottingham,England
Start: 09/01/2025
Salary / Rate: £35,000 Per annum
Posted: 2025-01-09 00:29:04
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The RoleCustomer Service Manager - Wigan - £50k per annumAre you an experienced Customer Service leader with a passion for operational excellence?We’re looking for a Customer Service Manager to lead our dedicated team in the fast-paced world of Parking Charge Notices (PCNs) and notice processing.
This isn’t just about managing a call centre – it’s about reinventing how we serve our customers and drive continuous improvements.
As the Customer Service Manager for our high-performing Wigan team, you’ll ensure over 2 million customer interactions annually are handled with efficiency, professionalism, and empathy.
Do you want to shape the future of customer service in the parking industry and make a lasting impact on service delivery? What makes this role stand out?We’re looking for a visionary leader who understands that customer service in the parking world isn’t just about answering calls.
It’s about providing solutions, adapting to challenges, and constantly evolving.
You’ll lead a team of over 130 people, build a resilient and engaged workforce, and harness the latest technologies to make notice processing simpler, faster, and more customer friendly. Key Responsibilities:
Manage the overall operation of the Parking Customer Service, ensuring all service levels and quality standards for notice processing and customer contact are consistently met.Put the customer at the heart of the service, resolving complaints, queries, and escalations with empathy and professionalism.Conduct the recruitment, training, and development of a large, dynamic team, ensuring continuous staff growth, high morale, and a strong retention culture.Drive performance and attendance standards, ensuring the team operates in alignment with corporate policies while continuously improving service delivery.Implement innovative strategies that enhance resource utilisation, improve service delivery, and introduce best practices in notice processing and customer interactions.Build strong relationships with both internal teams and external partners to enhance service delivery and customer experience.What will you bring?
Industry Experience: You have experience in managing customer service operations, particularly in a high-volume or contact centre environment.Leadership Skills: You bring significant senior management experience, with the ability to inspire and manage large, high-performance teams.Customer-Focused: You understand the unique complexities of the parking industry and have a passion for delivering excellent customer service.Problem-Solving: You possess excellent analytical and problem-solving abilities, allowing you to resolve escalations and service issues effectively.Innovation: You have a track record of driving innovation in service delivery, using technology and data to continuously improve the customer experience.Resilience: You are adept at managing operations in a fast-paced, high-volume environment, always ensuring that the service is resilient, adaptable, and responsive.What We Offer You:Competitive salary: £50,000 with annual discretionary bonus. Comprehensive benefits: Pension scheme, healthcare and employee discount scheme.Generous holiday allowance: 25 days holiday plus 8 Bank holidays.Working Environment: Opportunity to work within a supportive and collaborative team.Development Opportunities: within the parking industry and beyond.Flexibility: Some travel and out-of-hours work will be required, but we prioritise work-life balance and support you in managing your time.Our Values: We are committed to putting our customers first, ensuring every contact is handled with respect, empathy, and professionalism.
We value innovation, working together, and maintaining high standards of integrity.
As part of our team, you’ll help us make a difference in the parking industry, delivering services that meet both customer needs and business goals.Ready to Lead?This is your chance to step into a role where you can make a real impact – not just on your team, but on the entire parking industry.
If you’re looking for a role where innovation, challenge, and customer service excellence are at the forefront, we want to hear from you.Apply now and for your chance to revolutionise customer service in the parking industry! ....Read more...
Type: Permanent Location: Wigan,England
Start: 07/01/2025
Salary / Rate: £50,000 per annum
Posted: 2025-01-07 11:34:03