Helpdesk Administrator

Helpdesk Administrator - FM Provider - Hatfield - £26k per annum 

CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management.

One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Hours of Work / Details:

  • Monday to Friday 
  • 8:00am to 17:00pm 
  • 9:00am to 18:00pm 
  • Alternating shifts 
  • Office based 
Key Responsibilities:
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • Open and close jobs 
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Chasing and liaison daily 
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
  • Help Desk Experience
  • Experience in FM 
  • General Administration 
  • CAFM knowledge 
Please send your CV to Paige at CBW Staffing Solutions for more information.

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