Customer Service Advisor

About You
Do you take pride in creating a positive and supportive experience for customers?

Do you enjoy having the flexibility to work independently, while also being part of a friendly and collaborative team?

Are you looking for a role where your contribution truly makes a difference?
If so, read on......
You’ll bring a calm and patient approach, even when things get busy, and you’ll maintain a positive attitude throughout.

Juggling multiple tasks won’t faze you — you’ll feel confident prioritising your workload and staying on top of things.

You’ll be comfortable working independently and enjoy being part of a team, and you’ll feel confident reaching out to colleagues across the organisation for support and collaboration.

Being organised and dependable will come naturally to you, and you’ll be flexible when plans change or unexpected tasks arise.
 
 

About The Role
As a Customer Service Advisor, you’ll play a key role in supporting a wide range of customer enquiries.

You’ll take ownership of each interaction, aiming to resolve queries efficiently and with care.

Where more complex or technical issues arise, you’ll know when to escalate these to the appropriate specialist teams — always keeping the customer’s experience in mind.

You’ll make good use of our technical systems to interpret and understand important data and information, helping you provide accurate, clear, and helpful responses to our customers.

Your role will also involve offering guidance and support on our services, products, and the broader work we carry out as an organisation.

You’ll build positive, trusting relationships with our customers, taking the time to understand their needs and ensuring they feel supported every step of the way.

At the heart of everything you do will be a strong commitment to delivering excellent customer service, with empathy, professionalism, and a proactive approach.

We don’t expect candidates to meet every single desired qualification.

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
 
To find out more about the role, take a look at the job description.
 
Role location: Hybrid working (on average 2 days working out of our Mansfield office)
 
Schedule:

Application closing date: 1st June 2025
Sifting date: 2nd June 2025
Interviews: w/c 2nd June and w/c 9th June 2025
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About Mining Remediation Authority
Our benefits:

• A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
• Experience our values-based recognition scheme that celebrates your contributions.
• Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
• Embrace flexible working arrangements tailored to your needs.
• Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
• Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
• Get support to further your professional qualifications and payment for one annual professional subscription.
• Access a free, confidential Employee Assistance Programme to support your well-being.
• Unlock exclusive employee discounts
• Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
• Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.