Permitting and Licensing Technical Officer

About You
Do you want to be part of an award winning team that provides a permit service to customers who want to access Coal Authority property?
 
Can you interact with a diverse range of people?
 
Are you able to use digital tools and can adapt to changing digital technology?
 
If so, read on….
You will be joining a customer focused team that was awarded the 2024 Team Exemplar of the Year Award at the recent Shine Awards for its excellent team work and collaboration with other internal and external teams.

You will be a key and frontline part in delivering an excellent service to customers who use our permissions service.
The Permitting Team you will be joining issues about 1800 permits annually to stakeholders.

You will handle all the administrative tasks required as part of processing these permit applications that we receive.  This will require you to apply your skills and experience in using digital tools such Microsoft office software, GIS and mapping software and working with and interpreting data and databases.

 
You will need to be fairly self-sufficient, be able to prioritise workloads, work at pace and enjoy working flexibly and collaboratively with diverse customers to deliver great outcomes.
Experience in an administrative and customer service environment is desirable.

About The Role
In this role you will provide technical support to the Permitting and Licensing Teams manage the effective operation of the permitting and licensing function.
Your good interpersonal skills will be essential for this role as you will be the first point of contact for liaison with our customers, ensuring they are kept informed and that their interests are advocated in team discussions and direction.
You will provide technical help and guidance both internally and externally for permitting and licensing activities.
You will manage permitting closure information, ensuring the timely update of permitting records or referral of closure information to the appropriate Permitting Manager.
You will manage other permitting and licensing data and undertake relevant management reporting.
We don’t expect candidates to meet every single desired qualification.

Training on technical elements of permitting will be provided.

If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
To find out more about the role, take a look at the job description.
Role location: Hybrid working (on average 2 days working out of our Mansfield office)
 
Schedule:

Application closing date: 14th July 2024
Sifting date: 16th July 2024
Interviews: w/c 22nd July 2024 
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits:

• A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
• Experience our values-based recognition scheme that celebrates your contributions.
• Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
• Embrace flexible working arrangements tailored to your needs.
• Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
• Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
• Get support to further your professional qualifications and payment for one annual professional subscription.
• Access a free, confidential Employee Assistance Programme to support your well-being.
• Unlock exclusive employee discounts
• Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
• Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.