Contract Manager

Contract Manager - FM Service Provider - West London - Up to £85,000

An excellent opportunity has arisen for an experienced Contract Manager to join an established FM service provider, overseeing the hard FM services at a commercial building in North West London.

The successful candidate will have an M&E background and previous experience managing engineering teams within a commercial maintenance environment.

The role will involve overseeing planned and reactive maintenance, managing client relationships and ensuring the building runs efficiently on a day-to-day basis.

Hours of work

Monday to Friday - 08:00am to 17:00pm

Key duties & responsibilities

  • Report directly to the Operations Manager
  • Manage agreed KPI and SLA's.
  • Responsible for managing the company's H&S and environmental performance on the contract.
  • Plan and implement building shutdowns and complex client project works.
  • Responsible for managing the company's quality procedures on site
  • Recruitment of any new staff
  • Responsible for the development of all staff, which will include annual appraisals.
  • Manage staff absenteeism and be responsible for disciplinary issues
  • Management of client relationships on a daily basis.
  • Management of all reports.
  • Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
  • Offer technical support to both the client and the engineering team
  • Responsible for the permit system.
  • Attend client meetings
  • Financial understanding/experience (P&L etc)
Requirements
  • Qualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.
  • Experience of service delivery across a commercial portfolio (Hard Services)
  • Previous experience of managing an FM engineering team.
  • A proven track record in commercial building maintenance
  • Ability to communicate both verbally and in writing with all levels of staff and clients.
  • Ability to manage and prioritise a demanding and varying workload.
  • Excellent communication and customer service skills




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