Contract Manager

Contract Manager – FM Service Provider – West London – £85,000 per annum

Are you an experienced Hard Services Contract Manager looking to take ownership of a high-profile commercial portfolio in West London?

CBW is recruiting for an experienced Contract Manager to join a leading FM service provider, taking responsibility for the hard FM delivery across a small portfolio of prestigious commercial buildings in West London, all located within easy walking distance of one another.

The successful candidate will lead a dedicated on-site team consisting of engineers, supervisors and administrative support, taking overall responsibility for engineering performance, compliance, client relationships, financial management and the day-to-day delivery of the contract.

With multiple buildings, a busy commercial environment and a highly professional client base, this role would suit an established Contract Manager who enjoys being visible on site, technically involved and commercially accountable, while developing a strong relationship with the client.

Hours of Work

Monday to Friday – 08:00 to 17:00

Key Duties & Responsibilities

• Report directly to the Operations Manager and take overall responsibility for the day-to-day delivery of the contract.
• Lead and manage the on-site engineering, supervisory and administrative teams across the portfolio.
• Oversee all planned preventative and reactive maintenance, ensuring high standards of service delivery across each building.
• Manage contract KPIs and SLAs, ensuring performance targets are consistently achieved.
• Act as a key point of contact for the client, developing strong relationships and maintaining a visible presence across the portfolio.
• Take ownership of health, safety, environmental and statutory compliance across the contract.
• Plan and coordinate building shutdowns, major maintenance activities and complex client projects.
• Manage specialist subcontractors and ensure works are completed safely and to the required standard.
• Oversee and maintain the permit-to-work system.
• Provide technical guidance and support to supervisors, engineers and the client.
• Lead recruitment, onboarding, development and performance management of the site team.
• Conduct annual appraisals and support the continued development of team members.
• Manage contract reporting and provide clear updates on operational and technical performance.
• Maintain responsibility for budgets, P&L and overall financial performance.
• Identify opportunities for additional works and contract growth while continuing to improve the client experience.
• Attend and lead client meetings, providing operational, technical and commercial updates.
• Ensure company quality procedures and standards are maintained throughout the contract.

• Recognised Electrical or Mechanical engineering qualification – City & Guilds, HNC, HND or equivalent/higher.
• Previous experience managing Hard FM services within a large commercial building or multi-building estate.
• Proven experience managing engineering teams, supervisors and specialist subcontractors.
• Strong technical knowledge of commercial building services and maintenance.
• Previous responsibility for KPIs, SLAs, compliance, budgets and P&L.
• Strong client-facing skills with the confidence to build relationships with senior stakeholders.
• Excellent leadership, communication and organisational skills.
• Ability to manage and prioritise a varied and demanding workload.