Service Quality Manager

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare & specialist services.

Covering Weymouth, Bournemouth & Milford on Sea with occasional requirements further based on company needs

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care

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*To be considered for this position you must have experience of working across residential, nursing, homecare or specialist services would be advantageous

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As the Service Quality Manager your key responsibilities include:

• Completing quality, compliance and service audits and identifying areas requiring improvement


• Reviewing care documentation, governance systems and evidence of regulatory compliance


• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns


• Working alongside managers to embed improvements rather than simply identifying what needs to change


• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing


• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity


• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated


• Providing practical advice, coaching and guidance to managers and teams


• Following up improvements to ensure changes have been embedded and sustained.


• Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care


• A strong working knowledge of CQC regulations and the regulatory framework


• Experience of auditing care services and developing and monitoring improvement plans


• The confidence to identify poor practice, challenge appropriately and support managers to make improvements


• The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns


• Strong written skills and the ability to produce clear, evidence-based reports


• Excellent communication and relationship-building skills


• The ability to manage your own workload and prioritise effectively across several services


• A practical, solutions-focused approach and a genuine commitment to improving outcomes for people receiving care


• The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of £55,000 per annum DOE.

This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm.

In return for your hard work and commitment you will receive the following generous benefits:

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*Monthly Car Allowance

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• Comprehensive induction and training programme


• Opportunities for career development and progression


• Employee Assistance Programme


• Blue Light Card Scheme


• Loyalty Bonus


• Full DBS disclosure paid for


• Excellent performance related bonus


• 25 days annual leave plus bank holidays entitlement


• Company Pension Scheme


• Employee Wellness Health Assured Benefit Program


• Employee Benefits & Discount Scheme

Reference ID: 7390

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV