​Lift Supervisor

Lift Supervisor – Client Direct – Canary Wharf – £55,000 per annum

CBW are currently recruiting an experienced Lift Supervisor to be based in Canary Wharf.

The successful candidate will work within the Lift & Escalator Department, supporting the Lift & Escalator Services Manager to ensure all lifts and escalators across a portfolio of prestigious commercial buildings are maintained to the highest standards and remain fully operational.

The role will involve overseeing multiple contracts across the Canary Wharf estate, with all sites located within walking distance of each other. Key responsibilities include overseeing maintenance activities, coordinating reactive call-outs, monitoring contractor performance, and ensuring all service documentation is reviewed, completed, and accurately recorded.

The role focuses on minimising service disruptions and maintaining a safe, reliable environment for occupiers, residents, visitors, and members of the public.

This position offers the opportunity to play a key role in the management and performance of a large-scale, high-profile commercial estate, ensuring the highest levels of service delivery and compliance.

Key duties: 

• Support the Lift & Escalator Services Manager in the day-to-day management of lift and escalator operations across a large commercial estate.
• Monitor lift and escalator performance, ensuring assets are maintained, compliant, and operating efficiently with minimal downtime.
• Coordinate reactive call-outs, breakdowns, repairs, and maintenance activities, ensuring timely restoration of service.
• Manage contractor performance, ensuring works are completed safely, professionally, and in accordance with contractual and health & safety requirements.
• Review risk assessments, method statements, permits to work, and maintenance documentation to ensure compliance and accuracy.
• Monitor LOLER inspections, statutory compliance requirements, and defect rectification, ensuring all actions are completed within required timescales.
• Carry out regular inspections, audits, and workplace assessments of lifts, escalators, motor rooms, shafts, pits, and contractor activities.
• Maintain accurate asset records, service reports, defect logs, and contractor documentation through internal management systems.
• Produce performance reports, contractor feedback, meeting minutes, and operational updates for management teams.
• Assist with major repairs, refurbishments, new installations, and handover projects, ensuring smooth delivery and operational readiness.
• Support emergency response activities, including attending breakdowns and assisting with passenger entrapment situations when required.
• Ensure full compliance with Health & Safety legislation, industry regulations, and company procedures at all times.
• Participate in an on-call rota and provide support outside normal working hours for emergency situations when required.

• 40 hours per week, Monday to Friday, 8.30am to 5.30pm.

• NVQ Level 3 in Lift Engineering / Lift Technology (or equivalent) is essential.
• Minimum of 3 years' experience within the lift and escalator industry.
• Good working knowledge of lift and escalator regulations, industry standards, and compliance requirements.
• Strong understanding of Health & Safety legislation, with IOSH qualification desirable.
• Experience in lift and/or escalator installation, modernisation, maintenance, or major repair projects.
• Ability to communicate effectively with engineers, contractors, clients, and stakeholders at all levels.
• Proficient in Microsoft Office and other computer-based management systems.
• Well-organised with strong planning, administrative, and time management skills.
• Customer-focused with a professional approach and excellent problem-solving abilities.
• Able to work independently, manage multiple priorities, and respond effectively to operational issues and emergencies.