Helpdesk Administrator

Helpdesk Administrator – FM Provider – Hendon, North London – Up to £32,000 per annum

Are you an experienced FM Administrator looking for your next opportunity?

Do you want to expand your experience within a growing Facilities Management environment?

This is an excellent opportunity to join an established FM provider based in Hendon, North London on a permanent basis.

You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.

 

Hours of Work / Details:

08:00am – 17:00pm
Monday to Friday (Office Based)
Up to £32,000 per annum
Permanent role

 

Key Responsibilities:

• Handling incoming and outgoing calls to support the facilities function in a professional manner
• Managing and maintaining the FM Helpdesk inbox
• Scheduling reactive maintenance call-outs and prioritising urgent requests
• Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
• Raising and processing purchase orders and supporting invoice administration
• Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
• Accurately inputting and updating data within the CAFM system
• Assigning tasks via CAFM (Concept or similar system)
• Raising corrective maintenance tasks following completed PPM visits
• Supporting Office and Contract Managers with general administrative duties
• Responding to queries from engineers, clients, and management
• Organising daily workload to ensure service level agreements are met

• Previous Helpdesk experience within Facilities Management/Construction
• Strong general administrative background
• Working knowledge of CAFM systems (Concept or similar)
• Confident IT skills including Microsoft Office
• Strong communication and organisational skills
• Must drive – parking on site