Contract Manager

Contract Manager – FM Service Provider – Little Chesterford & Cambridge – Up to £75,000 per annum

CBW are currently recruiting an experienced Contract Manager to oversee the delivery of all hard FM services across a high-profile commercial portfolio split between Little Chesterford (3 days per week) and Cambridge (2 days per week).

This role involves managing a dedicated on-site team, including a Supervisor and engineers, ensuring all planned and reactive maintenance activities are delivered to the highest standards.

You will be responsible for coordinating operations across both locations, maintaining efficiency and ensuring a consistently high level of service delivery.

Hours

• Monday to Friday, 08:00am – 17:00pm

• Report directly to the Operations Manager
• Oversee and manage agreed KPIs and SLAs to ensure contract performance
• Take ownership of health, safety, and environmental standards across both sites
• Manage and support a Supervisor and team of engineers
• Plan and coordinate maintenance activities, shutdowns, and project works
• Ensure compliance with company quality procedures
• Lead recruitment, onboarding, and ongoing development of team members
• Conduct appraisals, manage attendance, and handle disciplinary matters
• Build and maintain strong client relationships across both locations
• Oversee all contract reporting requirements
• Identify opportunities to improve service delivery and grow contract value
• Provide technical support to both client and engineering teams
• Manage permit-to-work systems effectively
• Represent the business in client meetings
• Maintain full financial oversight, including P&L and budgeting

• Qualified in an engineering discipline (Electrical or Mechanical – C&G, HNC, HND or higher)
• Proven experience managing hard FM services across commercial environments
• Experience leading engineering teams, including supervisors and mobile/static engineers
• Strong background in commercial building maintenance
• Excellent communication and stakeholder management skills
• Ability to manage a varied and demanding workload effectively