Homecare Operations Manager

An exciting opportunity has arisen for a dedicated Homecare Operations Manager in the Central, London area.

In this role, you will be responsible for delivering high-quality client care, ensuring efficient service operations, and demonstrating strong organisational skills.

This position is ideal for someone who is passionate about making a positive difference in people's lives

This is a high-quality home care service dedicated to helping individuals live independent and fulfilling lives in the comfort of their own homes.

Services include short visits as well as 24-hour complex care and support

You should hold an NVQ/QCF Level 5 in Health & Social Care + Previous experience working in Domiciliary Care as a Manager or Operations Manager

As the Operations Manager your key responsibilities include:

• Working closely with the Registered Manager to ensure compliance with CQC regulations and quality assurance processes


• Conducting audits and oversight of service delivery, including care plans, medication, training, and health & safety documentation


• Building and maintaining strong, professional relationships with stakeholders, including service users, families, and healthcare professionals


• Participating in multi-disciplinary team (MDT) meetings and contributing to coordinated care planning


• Managing and overseeing complex care packages, including risk management and ongoing team support


• Handling safeguarding, complaints, and concerns, ensuring issues are addressed promptly and appropriately


• Supervising, appraising, and supporting team members, including reflective practice and performance development


• Supporting recruitment, induction, training, and development of staff to maintain high service standards

The following skills and experience would be preferred and beneficial for the role:

• Excellent IT skills and competency in Microsoft Office packages as well as databases, people rostering systems and electronic care plans where possible


• Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data


• Ability to work under pressure with changing demands that require you to be responsive and flexible


• Working knowledge of quality control procedures within the Health and Social Care Sector


• Excellent people skills with the ability to provide an exceptional level of service

The successful Manager will receive an excellent salary of £75,000 per annum.

This exciting position is a permanent full time role working 40 hours a week.

In return for your hard work and commitment you will receive the following generous benefits:

• 33 days Annual Leave (Including bank Holidays)


• Working with a well-established and hard-working team


• DBS Certificate paid for
  
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• Contributory Pension Scheme


• Annual Salary Review


• Discretionary annual bonus


• Comprehensive Induction Programme


• Refer a Friend Scheme


• Team Appreciation Days and company events

Reference ID: 7253

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV