Concierge Executive

An exceptional opportunity for a polished, detail-driven professional to step into a pivotal Concierge Executive role within a prestigious private healthcare practice in Mayfair, London.
Private healthcare in the UK is experiencing remarkable growth, with discerning clients expecting nothing short of seamless, white-glove service at every touchpoint.

At the centre of this sits the Concierge Executive — the person who ensures every interaction, every appointment, and every patient journey runs with precision and grace.

This Concierge Executive position in Mayfair places you at the heart of that experience.

Company Overview
This is a boutique private GP practice nestled in the heart of Mayfair, London, delivering bespoke, concierge-led medical care to a sophisticated international clientele.

The practice combines traditional general practice values with advanced diagnostics and access to a global network of leading specialists.

Their dedicated medical concierge team orchestrates everything from same-day imaging to tailored wellness programmes, providing anticipatory, expertly coordinated care for individuals, families, and corporate clients.

The Concierge Executive Role
This is a fully on-site, front-facing position based at the Mayfair clinic, Monday to Friday, 9:00am to 6:00pm.

As Concierge Executive, you will be the linchpin of daily operations, ensuring the practice delivers on its promise of world-class personalised care.

You will work closely with clinicians, specialists, and partner institutions to keep everything running without a hitch.

Here's what you'll be doing:

• Acting as the primary point of contact for patients, consultants, and partner clinics, both in person and remotely
• Managing appointment scheduling across GP consultations, specialist referrals, and external bookings
• Coordinating all communication between patients and clinicians, ensuring timely follow-up and continuity of care
• Maintaining and managing diaries for doctors and senior staff with discretion and accuracy
• Liaising with hospitals, diagnostic centres, and healthcare providers to arrange imaging, tests, and procedures
• Handling administrative duties including inbox management, document handling, and internal coordination

• Proven experience in office administration, hospitality, healthcare coordination, or similar client-facing roles
• Impeccable verbal and written communication skills with a naturally professional manner
• Strong organisational ability with a talent for managing multiple priorities calmly and efficiently
• Confidence using booking systems, shared calendars, and professional email platforms
• A proactive, discreet, and client-focused approach with genuine flexibility and team spirit

• Work in a prestigious Mayfair setting with a close-knit, supportive team
• Exposure to high-net-worth and international clientele, building exceptional service skills
• Career development within a growing private healthcare practice
• A structured Monday to Friday schedule with no weekend work
• The opportunity to be part of a practice that genuinely prioritises relationships and clinical excellence