Helpdesk Administrator

Helpdesk Administrator – Newcastle Area – FM Service Provider

CBW Staffing Solutions are currently seeking an experienced Helpdesk Administrator to join our client’s team on a permanent basis.

This position is site-based in the Newcastle area and offers an excellent opportunity to join a leading Facilities Management company that prioritises career progression and employee development.

This is a fantastic opportunity for an organised and proactive FM Administrator looking for a new challenge within a fast-paced, client-facing environment.

Package:

• Salary up to £28,000 per annum (DOE)
• Monday – Friday, 08:00am – 17:00pm (Fully office based)
• Overtime paid at 1.5x / 2.0x
• 21 days annual leave plus bank holidays
• Company pension scheme
• Genuine career progression opportunities

• Manage daily reactive and planned requests via CAFM system/helpdesk
• Liaise with Contract Manager and Service Delivery/Mobilisation Manager to allocate works to contractors
• Act as key point of contact for allocated client, providing updates, handling queries, and issuing quotations via client portals and CAFM system
• Liaise with engineers to confirm scope of works and produce reports/quotations
• Source and order parts/materials from suppliers where required
• Raise Purchase Orders via CAFM system and sign off contractor invoices
• Monitor contractor performance against SLAs
• Provide administrative support including filing, scanning, document control, and maintaining shared drives
• Review weekly schedules to ensure efficient allocation of resources and skill sets
• Escalate incomplete planned/reactive works to management
• Prepare and issue data for monthly reporting
• Update WIP reports weekly and assist with month-end financial packs

• Previous experience in a Facilities Management helpdesk or similar administrative role
• Strong organisational skills and ability to manage workload independently
• Client-focused and professional communication skills
• Comfortable working in a fast-paced environment