Call Handler

Call Handler – Social Housing
Location: Dartford (Office Based)
Salary: £24,000 – £25,000 per annum
Employment Type: Full-Time, Permanent

About the Role:
Our client, a respected organisation within the social housing sector, is seeking an experienced and customer-focused Call Handler to join their busy team based in Dartford.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent customer service to residents and contractors.

Key Responsibilities:

  • Handling incoming calls from tenants and residents regarding repairs, maintenance, and general housing queries

  • Logging and tracking all calls accurately on the internal system

  • Liaising with contractors and operatives to schedule and coordinate repairs

  • Providing updates to residents on the progress of their queries

  • Escalating urgent or complex issues to the relevant departments

  • Ensuring all customer interactions are handled professionally and empathetically

Skills & Experience Required:

  • Previous experience in a call handling or customer service role (ideally within social housing, repairs, or facilities management)

  • Excellent communication skills – both written and verbal

  • Strong organisational and multitasking abilities

  • Proficient with IT systems and able to learn new software quickly

  • A positive, team-oriented attitude with a genuine passion for helping others

What’s on Offer:

  • Competitive salary of £24,000 – £25,000 per annum

  • Friendly, supportive office environment

  • Opportunities for progression within a growing organisation

  • Full training and ongoing professional development

How to Apply:
If you’re a proactive and personable individual with a background in customer service or social housing, we’d love to hear from you.

Apply today with your CV or contact Abbie at CBW Staffing Solutions for more information. 


  • Start: 03/11/2025
  • Rate: £24000 - £25000 per annum
  • Location: Dartford,England
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: CBW Staffing Solutions
  • Contact: Abbie Hamilton
  • Tel: 02035833099
  • Email: to view click here
  • Reference: V-116108
  • Posted: 2025-11-03 10:41:17 -

  • View all Jobs from CBW Staffing Solutions


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