Call Handler

Call Handler – Social Housing
Location: Dartford (Office Based)
Salary: £24,000 – £25,000 per annum
Employment Type: Full-Time, Permanent

About the Role:
Our client, a respected organisation within the social housing sector, is seeking an experienced and customer-focused Call Handler to join their busy team based in Dartford.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and takes pride in delivering excellent customer service to residents and contractors.

Key Responsibilities:

• Handling incoming calls from tenants and residents regarding repairs, maintenance, and general housing queries
  
  
• Logging and tracking all calls accurately on the internal system
  
  
• Liaising with contractors and operatives to schedule and coordinate repairs
  
  
• Providing updates to residents on the progress of their queries
  
  
• Escalating urgent or complex issues to the relevant departments
  
  
• Ensuring all customer interactions are handled professionally and empathetically
  
  

• Previous experience in a call handling or customer service role (ideally within social housing, repairs, or facilities management)
  
  
• Excellent communication skills – both written and verbal
  
  
• Strong organisational and multitasking abilities
  
  
• Proficient with IT systems and able to learn new software quickly
  
  
• A positive, team-oriented attitude with a genuine passion for helping others
  
  

• Competitive salary of £24,000 – £25,000 per annum
  
  
• Friendly, supportive office environment
  
  
• Opportunities for progression within a growing organisation
  
  
• Full training and ongoing professional development