Technical Services Manager

Mobile Technical Services Manager – High-End Retail Portfolio – London & West London – £65,000  

Are you an experienced Technical Services Manager with a strong background in building services maintenance?
Do you enjoy managing technical operations across a dynamic and prestigious retail portfolio?

If so, this opportunity could be perfect for you.

A fantastic opportunity has arisen for a Mobile Technical Services Manager to join a leading facilities management service provider, overseeing a portfolio of high-end retail stores across Central and West London.

The role offers a great mix of technical responsibility, client engagement, and team leadership within an exciting and fast-paced environment.

 

Key Responsibilities:

• Oversee the delivery of all technical and maintenance services across multiple premium retail sites.
• Manage and support on-site engineering teams, ensuring all reactive and planned works are completed to a high standard.
• Ensure full compliance with statutory regulations, health & safety, and environmental standards.
• Manage subcontractors and ensure all service level agreements (SLAs) and key performance indicators (KPIs) are achieved.
• Provide technical guidance and act as the point of escalation for complex maintenance issues.
• Produce reports, manage budgets, and support contract performance reviews.
• Maintain excellent client relationships and ensure exceptional customer service across all locations.

• Qualified in either Electrical or Mechanical Engineering (C&G, HNC, HND, or equivalent).
• Proven track record in technical facilities management, ideally within a retail or multi-site environment.
• Strong leadership and communication skills with experience managing engineering teams and contractors.
• Good understanding of building services systems (BMS, HVAC, lighting, etc.).
• Ability to manage workloads effectively across multiple locations.