​Contract Manager

Contract Manager – FM Service Provider – Sittingbourne, Kent – £65,000 per annum 

CBW is currently working in partnership with a leading SME / FM Service Provider to recruit an experienced Contract Manager.

This role presents a rare opportunity to oversee the hard services delivery across a multi-building commercial site in Sittingbourne, Kent. The site is recognised for its modern infrastructure, high-spec facilities, and commitment to operational excellence.

Hours of Work:

Monday to Friday | 08:00 – 17:00

Key Duties & Responsibilities:

• Report directly to the Operations Manager
• Deliver against agreed KPIs and SLAs
• Manage health & safety, compliance, and environmental performance
• Plan and oversee building shutdowns and complex project works
• Ensure adherence to quality procedures across the site
• Lead on staff recruitment, training, and development (including annual appraisals)
• Handle staff absenteeism and disciplinary processes as required
• Manage client relationships and act as the main point of contact
• Oversee reporting and documentation
• Identify and develop additional business opportunities to increase revenue and client satisfaction
• Provide technical support to both client and engineering team
• Manage the permit system
• Attend and lead on client meetings
• Have a strong commercial understanding (P&L, budgeting, forecasting)

• Qualified in an engineering discipline (Electrical or Mechanical) – C&G, HNC, HND or higher
• Strong background in hard FM service delivery in commercial environments
• Experience managing an FM engineering team
• Solid track record in commercial building maintenance
• Excellent verbal and written communication skills
• Ability to prioritise and manage a demanding workload
• Strong client-facing and customer service skills