Reactive Helpdesk Coordinator

Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum 

City of London | Facilities & Property Services | Agency Appointment

Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London.

The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio.

You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step.

Key Responsibilities:

• Respond to incoming calls and emails, logging jobs accurately on the CAFM system
  
  
• Coordinate reactive maintenance works with engineers, contractors, and site teams
  
  
• Monitor job progress, ensuring SLAs and KPIs are consistently met
  
  
• Escalate urgent issues promptly and communicate effectively with clients and suppliers
  
  
• Produce reports and update records to support smooth day-to-day operations
  
  

• Previous experience in a helpdesk, service desk, or facilities coordination role
  
  
• Strong organisational skills and the ability to manage multiple priorities
  
  
• Excellent communication and customer service skills
  
  
• Knowledge of CAFM systems and facilities processes is desirable
  
  
• A proactive, solutions-focused approach to problem-solving
  
  

• Competitive salary of £34,000 per annum
  
  
• Opportunity to work in a fast-paced environment within a reputable agency placement
  
  
• City of London location with excellent transport links
  
  
• A supportive team culture with room to grow your skills