Helpdesk Manager - Facilities Management

? Helpdesk Manager – Permanent Position
? Location: Office-Based in Oxfordshire | Salary: £42,000 per annum
? Industry: Maintenance Services
? Full-Time | Monday - Friday

Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis.

About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications.

You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.

Key Responsibilities:

• Lead and manage a team of helpdesk coordinators
  
  
• Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs
  
  
• Monitor and improve helpdesk performance and processes
  
  
• Liaise with clients and engineers to resolve queries and issues promptly
  
  
• Provide regular reporting on helpdesk activity and KPIs
  
  
• Support the wider operations team with administrative and coordination tasks
  
  

• Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)
  
  
• Strong leadership and communication skills
  
  
• Excellent organisational and problem-solving abilities
  
  
• Proficiency in helpdesk or CAFM software
  
  
• A calm and professional approach under pressure
  
  

• Competitive salary of £42,000 per annum
  
  
• Office-based role within a friendly and supportive team
  
  
• Career progression opportunities within a stable and growing company
  
  
• Immediate start available for the right candidate