Facilities Helpdesk Administrator

Facilities Helpdesk Administrator - Northwich - National Facilities Management Organisation

CBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients.

As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.

This is a permanent position, based on site at the client's office in the Northwich area of Cheshire.

Package:

  • Competitive salary between £25,000 - £27,000 per annum (depending on experience) 
  • Core hours are Monday - Friday (40 hours per week) 
  • 25 days annual leave plus bank holidays 
  • Training, development & progression opportunities

Responsibilities:
  • Managing and responding to incoming service requests via phone, email, and our helpdesk system
  • Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
  • Coordinating with internal teams and external contractors to ensure prompt resolution of issues
  • Monitoring and reporting on helpdesk performance, ensuring SLAs are met
  • Maintaining and updating helpdesk databases and documentation
  • Providing exceptional customer service and keeping clients informed of progress on their requests
  • Assisting with general administrative duties as needed within the facilities management team

Qualifications:
  • Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirable
  • Excellent communication skills with a strong customer service focus
  • Strong IT skills and experience with helpdesk software or CAFM systems
  • Ability to prioritise tasks, manage multiple requests, and work well under pressure
  • A proactive and problem-solving approach, with attention to detail
  • Team player with excellent organisational and time-management skills

If you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.


  • Start: 29/07/2025
  • Rate: £25000 - £27000 per annum
  • Location: Northwich,England
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: CBW Staffing Solutions
  • Contact: Aaron Rutter
  • Tel: 07922 525220
  • Email: to view click here
  • Reference: V-94335
  • Posted: 2025-07-29 10:37:04 -

  • View all Jobs from CBW Staffing Solutions


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