The Role
Quality and Performance Manager - Wandsworth
Are you passionate about driving continuous improvement and fostering a positive work environment? Do you thrive on coaching and supporting others while enhancing service delivery? If so, we want you to be a part of our team at APCOA.
As our Performance Development Manager, you will play a pivotal role in supporting our contract operations.

Your mission? To elevate performance and empower our frontline colleagues through effective training and development, all while ensuring top-notch service quality for our clients.
What will you do? 

• Provide guidance and coaching to contract management teams, promoting a culture of continuous improvement.
• Collaborate with clients and operations teams to innovate and refine service processes
• Maintain performance records and utilise analytics to identify opportunities for growth
• Identify training needs, develop training programs, and foster a supportive environment for all staff
• Analyse Enforcement data and track KPI’s for compliance and customer satisfaction
• Design and deliver training programs on Regulations and Customer service
• Collaborate with Local authorities and community groups on parking Issues
• Recommend enhancements to Parking management systems for efficiency
• Conduct audits and investigate complaints for accountability
• Ensure staff training on health, safety and compliance policies

• Passion for Development: A genuine desire to help others succeed and grow
• Analytical Mindset: Proficient in data analysis, with excellent Excel skills to drive performance insights
• Communication Skills: Ability to connect effectively with diverse teams and stakeholders at all levels
• Experience in Parking: Background in a parking-related environment is advantageous
• Qualifications: Degree level or equivalent desirable, but not essential and strong analytical and organizational skills, with a commitment to excellence

• Make a real difference in our operations and the communities we serve
• Work in a culture that values feedback, collaboration, and personal growth
• Opportunities for training and advancement as you help shape our team’s future