Fulfilment Centre Team Lead

Team Leader – Fulfilment Centre
Dartford, England, United Kingdom · Full-time

Description
CBW Staffing Solutions is seeking an experienced and motivated Team Leader for a Fulfilment Centre to oversee daily operations and ensure the team meets service excellence.

We are looking for an enthusiastic and experienced Team Leader to join a growing business.

This role requires a dedicated individual with a drive to push boundaries, working collaboratively with the existing team to achieve growth and increase profitability within the business.

The company is a specialist hire provider with over 30 years of experience, committed to ethical practices that prioritize the well-being of people and the environment.

If you are a proactive leader with a track record of success in warehouse operations, we want you to join the team!

You will be supported by, and in turn, support the Fulfilment Centre Manager to achieve the company’s strategic goals.

Responsibilities

• Oversee day-to-day operational requirements while planning ahead to ensure consistent high standards – managing processes involved in dispatching orders and returns.
• Lead, motivate, and develop a team of warehouse operatives to achieve daily operational goals.
• Oversee all aspects of order fulfilment, including picking, packing, and dispatching.
• Ensure operational processes are followed in accordance with company policies and procedures.
• Manage inventory levels and ensure accuracy in stock management.
• Ensure KPIs and SLAs are met across fleet maintenance, warehousing, and ‘ready for hire’ processes.
• Oversee/manage H&S/5S checks/audits as directed by the line manager.
• Serve as a point of contact for internal and external queries regarding fulfilment operations.
• Ensure your direct reports are adequately trained, motivated, and supported, managing performance reviews, holiday allocations, and issue resolutions.
• Manage quality control processes, identifying areas for improvement and implementing initiatives to enhance efficiency.
• Monitor and ensure compliance with health and safety regulations within the fulfilment centre.
• Maintain general warehouse housekeeping.

• Previous experience in a leadership role within a warehouse or fulfilment environment.
• Strong knowledge of warehouse operations, inventory management, supply chain logistics, or operations management.
• IOSCM or other equivalent warehouse/supply chain/logistics/operations qualifications are desired, but not essential as training will be provided.
• Ability to work in a fast-paced environment and make quick decisions.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Existing forklift qualifications are an advantage, but training will be provided.

• Holidays – 23 days + Bank Holidays per annum, increasing with service.
• Pension Scheme – Auto Enrolment.
• Healthcare – Available after completion of the probationary period.
• Development Support & career progression opportunities within a growing company.
• EAP Line.
• Free Friday lunch.
• Generous bonus schemes.