Customer Service Executive

Customer Service Executive
Salary - £22575
Hybrid - In Wilmslow office 2 days a week

Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.

We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.

We love what we do, and we're on a mission to grow and that's where you come in.

Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.

Again.

We are on the lookout for a Customer Service Executive to join us.

You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering; alongside embracing our core values through being energetic, positive and supportive to your team, and focusing on putting the client at the heart of everything you do.

What will you be doing

, Undertaking customer service administrative duties
, Managing incoming enquiries via multiple mediums including phone, email and written correspondence.
, Be accountable for the resolution of all queries; working as part of a team to ensure that all customers receive the highest level of customer service.
, You will also help review internal processes and help manage workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy.

What we're looking for
, A dedicated and enthusiastic individual who aligns with our values
, An open mind and the ability to learn and take on new challenges
, A real passion for delivering exceptional customer service
, Excellent communications skills including a polite and professional telephone manner

Skills that will help you in the role
, High levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request.
, You will be proactive in your approach to your work and change within the workplace.
, You will be the face or voice of our brand and a very high level of professionalism is expected at all times.


, Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner.
, We use a range of IT systems to support our clients.

Although we'll help you learn how to use these systems, a working knowledge of Microsoft Office, including Word and Excel, is required.

Here's a taste of the perks we roll out for our extraordinary team members:

, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.

Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
, Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
, Growing Families: We're all about supporting our Citation family, and that includes expectant parents.

Vouchers and special perks await to celebrate the newest addition to your family.
, Healthcare cash plan: Your well-being is our priority.

That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
, Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!