Repairs Administrator

Repairs Administrator - Erith, DA8 - £28,000 per annum

Are you experienced within the residential industry, and looking to take your next steps into an Administrator position?

CBW are actively looking for an Administrator to join a fantastic team based in Erith, Kent.

Brief overview;

• Monday - Friday 
• 8am - 5pm 
• Office based 
• Permanent position 
• £28k per annum 

• Experience: Proven track record in planning and scheduling within social housing contracts.
• Software Proficiency: Familiarity with repairs and maintenance software.
  
  Strong skill with Excel.
• Skills: Excellent time management and communication abilities.

• Call Management: Oversee incoming calls on the system.
• Diary Management: Organize and manage operatives' schedules effectively.
• Administrative Duties: Perform general administrative tasks to support the team.
• Work Allocation: Plan repairs and maintenance tasks, assigning them to the appropriate operatives based on their skill sets and locations.
• Stakeholder Liaison: Maintain communication with operatives, tenants, and clients to ensure smooth operations.
• Document Control: Ensure worksheets are received, verified, and accurately managed.
• KPI Monitoring: Strive to meet individual and client-specific Key Performance Indicators (KPIs).
• Contract Management: Handle both council and private housing contracts, scheduling routine, essential, and emergency maintenance work.
• Progress Tracking: Monitor jobs from initiation to completion.
• Coordination: Collaborate with in-house and third-party engineers and tradesmen to plan logistics and manage schedules.
• Supplier Organization: Coordinate with external supply companies to ensure material availability.
• On-site Management: Ensure tradespeople are present and tasks are completed according to agreed timelines.
• Fast-paced Adaptability: Work efficiently in a demanding environment, fostering collaboration among key stakeholders, clients, councils, housing agents, suppliers, and trades.