Engineering Coordinator / Planner

Engineering Coordinator / Planner - Glasgow - Renfrewshire 24-25K

Are you organized, proactive, and skilled at coordinating schedules? We are looking for a Helpdesk Administrator to join our clients dynamic team, ensuring the Building Services Engineers deliver exceptional service to the clients.

Duties & Responsibilities: 

• Act as the first point of contact for service requests, logging and prioritising calls from clients.
• Plan and allocate workloads for Building Services Engineers based on job requirements, location, and urgency.
• Monitor job progress, ensuring efficient and timely completion of work.
• Maintain up-to-date records of completed and ongoing tasks in our service management system.
• Liaise with engineers, suppliers, and clients to provide updates, manage expectations, and resolve queries.
• Prepare reports and analyze data to optimize workflow and improve service delivery.
• Support the team with administrative tasks, including managing schedules, ordering supplies, and handling invoices.

• Proven experience in a helpdesk, scheduling, or administrative role (preferably within building services or a similar industry).
• Excellent organizational and multitasking skills, with the ability to manage competing priorities.
• Strong communication skills to build positive relationships with clients and team members.
• Proficiency in Microsoft Office and service management software (training can be provided).
• A proactive approach to problem-solving and a keen eye for detail.
• A team player who thrives in a fast-paced environment.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• The chance to play a vital role in delivering exceptional service.