Quality Manager

Quality Manager

Job purpose

Develop and sustain the Quality Management System in line with ISO 9001:2015 accreditation requirements and business requirements across the organisation through existing and new procedures.

Regulate, control and improve the quality of all processes throughout the business and the final product by developing and maintaining robust process controls.

Manage complaint resolution making sure solid corrective actions are implemented to address identified root causes.

Maintain communication with customers throughout the complaint process using the 8D format reports and other RC/CA Tools.

Manage the audit program making sure that all NCRs raised are followed up and solid corrective actions are put in place.

Embed a culture of continuous improvement throughout the company.

Lead the team to achieve quality management system targets for customers and business goals.

Principal duties & responsibilities

, Lead the Quality & Customer Quality Engineers on a day-to-day basis making sure that the department is working to company priorities and all measurement equipment is in calibration
, Manage the 8D Customer Complaint Process
, Chair regular corrective action meetings for the Quality Department
, Supply an independent resource to all other departments during corrective action meetings
, Be actively involved with process development activities throughout the business
, Manage the Team of QA Lab Operators (Final Inspection) making sure that no non-conforming product is released to customers without QP Approvals.

Nature and Scope:

The Senior Quality Engineer will be expected to not only maintain the company's MES system, Audit Calendar, Gauge Calibration, Complaint Management requirements but will also be expected to supply a resource to other departments during process development activities.

This role will involve leading the team of quality engineers and QA Lab Operators managing their daily workload.

You'll be expected to be actively involved with the quality engineer's personnel development and appraisals.



Key Performance Indicators:

A Weekly Score Card will need to be updated every Monday ready for reporting to the SLT (Exec).

This scorecard may include but not limited to, KPIs relating to Gauge Calibration, Auditing, NCRs raised, Customer Complaints Status and CA meeting activity.



Key performance indicators in line with core values

, Customer focus: High responsiveness to requests.

Sense of ownership.
, Speed of response: Timely completion of all plans, tasks & assignments, both individual & team-related.
, Pride in what we do: Work consistently exceeds expectations.

Interacts with other departments to improve quality of deliverables.

Adheres to schedules to deliver a high-quality product.
, Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance.

Generates and implements multiple beneficial new ideas.
, Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way.

Extremely trustworthy and dependable.
, Positive attitude: Enthusiastic and can-do stance.

Demonstrates a positive impact on the business despite challenging conditions.

Helps others to remain positive.
, Compliance with all policies, procedures, and safety rules & regulations.

I Holland operate a Profit Related Payment (P.R.P.) Bonus Scheme.

All employees will be eligible for payments under the rules of the scheme, following the successful completion of a probationary period.

Benefits:
, Company pension
, Cycle to work scheme
, Employee discount
, Free flu jabs
, Free parking
, Health & wellbeing programme
, On-site parking
, Store discount

Terms and Conditions of Employment

, Please note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks.

The Company may terminate employment without notice if any documentation is unsatisfactory.

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