Client Account Manager – Up to £50K
Midlands/Northampton – Home based/remote with travel to sites.
APCOA

Are you a proactive, driven Account Manager with a passion for delivering exceptional client experiences and innovative solutions?

We’re looking for a Client Account Manager to lead our retail & educational parking operations to enhance customer parking journeys and maximise revenue opportunities.

This is an ideal role for a skilled Account Manager ready to bring creativity, leadership, and strategic insight to a dynamic and client-centric environment.

Key Responsibilities:

• Build and maintain strong relationships with our client portfolio aligning their vision and aspirations to deliver tailored parking solutions that enhance the customer experience.
• Proactively identify, evaluate, and implement new opportunities to support and improve the customer parking journey across both sectors, including cutting edge parking systems to meet evolving customer needs.
• Source, negotiate and manage all third-party concession agreements to expand our parking offerings, add value and increase revenue potential.
• Establish and nurture partnerships with third-party suppliers to enhance operational capabilities and support the smooth running of parking services.
• Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to service complaints and contractual issues raised.
  Generate client reports that provide actionable insights, helping clients understand metrics and key areas for improvement.
• Develop, present, and manage contract budgets.
  
  Collaborate with stakeholders to create innovative proposals, demonstrating value and aligning with our clients’ objectives.
• Collaborate with IT to maintain a reliable registration platform, promptly reporting issues to ensure smooth operations.