Contract Support

Contract Support - London - FM Service Provider - Up to £35,000 per annum 

Are you an experienced Contract Support?

Are  you looking for a challenge within the FM sector?

If so please read on...

CBW are currently recruiting for an immediate Contract Support to be based on a unique site located in London.

It's an excellent opportunity to work for a building services company on a permanent contract, the successful candidate will be immediately available and be able to complete the dates and hours required.
 
Details/Hours of Work:

• Start immediately  
• Contract type - Permanent 
• 8:00am to 17:00pm  
• Monday to Friday

• Patrol admin area at least once a day
• Managing cleaner and cleaning schedule
• Managing employee schedules
• Managing CMI delivery: Fruit, Milk etc.
• Taking inventory of office supplies
• Helping establish and maintain office procedures
• Assisting senior management team when needed
• Excellent written and verbal communication
• Support CMI customer visit, e.g.: setup meeting room, coordinate with cleaner.
• Handle incoming calls, faxes & e-mails relating to client maintenance work requests and response to customer inquiries.
• Maintain data accuracy in call logging tools through contact validation.
• Manage time and workload to meet predetermined service levels.
• Accurate documentation of calls and cases and updates in the database.
• Assist Manager to prepare monthly reports.
• Initiate the problem management workflow process, identity areas of process improvement and update customers on the progress of jobs.
• Responsible for daily office administration duties, including but not limited to procurement of office supplies and consumables, maintenance and renewal of office equipment & contracts.
• Provide daily administrative support including records keeping, documents filing, etc.
• Assist in company events, data centre visitors touring and staff activities arrangement.
• Handle ad hoc duties as assigned.
• Administration duties include minute taking, arranging meeting rooms, preparing PowerPoint presentations, Excel and Word documents.
• Reconcile all payments due/received from all third-party providers incurred from data centre operation.
• Arranging and participating in meetings, conferences, and team activities, whenever necessary.
• Maintaining registers and client information database in accordance with internal compliance requirements.
• Document proofreading/Organizing files.
• Receiving guests and arranging catering events.
• Maintaining holiday and sickness records for property managing staff.
• Diary management and general team support.
• Coding invoices and escalating any areas of concern to the Data Centre Asset Manager.
• Actively communicate with the IDC, MEP, FM (Security, cleaning and administration) team and CMI staff and provide fast and quality response regarding the raised concerns and needs and ensure the solution implementation.
• Answering the telephone for the team as and when required, involves dealing with client/supplier queries, providing information, taking messages and fielding calls where appropriate.
• Other general team support work for MEP, IDC, Security teams and CMI staff, which will include Induct and organise relevant training for new coming staff.
• Being a direct liaison point for the whole team in the completion of routine and unplanned tasks.
• Bookkeeping - keeping a schedule of expenses related to daily operation of the data centre organizing invoices and arranging payment of bills.
• Raising of contractor Pos and closing out invoices
• Formatting weekly and monthly PowerPoint presentations with the support of the MEP manager/ Head of Data Centres 
• Source and procure the required items and services (handyman, gardener, porter, caterer, locksmith etc.).
• Other office support tasks depending on the operational and administration needs.
• Support the other works assigned by the office manager.
• General office duties including scanning, filing and other tasks may be necessary to support the effective operation of the service.
• Liaise with the security team and send, receive and keep a registration record in a required format of the parcels and packages.
• Produce weekly office consumable and expense report in the required format

• Appropriate qualifications as per country specific education system.
• Minimum 3 years of relevant experience in Admin operation
• Ability to solve problems and work independently in a changing and multi-tasking environment with numerous deadlines.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Ability to influence and coordinate the efforts of other team members in support of events.
• Good command in both written and spoken English.
  
  Fluent in Chinese is an advantage.
• Proficiency in PC applications including MS Office Suite.