Cleaning Assistant Operations Manager

Cleaning Assistant Operations Manager - FM Service Provider - Central London - up to £35k per annum

Exciting opportunity for an experienced Cleaning Assistant Operation Manager to work for an established Facilities company on a unique site based in Central London.

The successful candidate will have a proven track record working in Cleaning Management and can start immediately.

Hours / Details:

• Monday to Friday
• 10:00am to 19:00pm - Flexible shifts
• Contract type - Fixed term contract
• Immediate start

• Part of the management team who have accountability for the total cleaning operation within the client’s site
• Line management responsibilities for the cleaning operatives and includes planning, assigning, and directing all tasks; performance evaluations; reward schemes; disciplinary issues
• Involvement in the planning and execution of training schemes for all direct reports to ensure the appropriate skills are demonstrated at each level and are appropriate for the role
• Provide regular reports to the client on KPI performance and develop innovative proposals to reduce the overall cleaning costs through ongoing review with site teams
• Promote and maintain a positive, proactive H&S culture within the cleaning team and wider on site teams through training
• Comply with and support industry standard accreditation
• Ensure the recruitment, induction; training and motivation of staff to achieve required standards of performance
• Deliver effective communication and reporting within the cleaning operation
• Accountable for ensuring adherence to work schedules in line with contract SLAs, work order management and other client/ management requests
• Management responsibilities in accordance with the organization's policies and applicable laws
• Oversee standards of cleaning across the site through quality checks and audit
• Identify and implement ongoing best practice, standardisation and technology improvements to the cleaning operation
• Ensure a high level of customer service is provided at all levels with the organisation in order to meet/exceed the customer's expectations
• Assist in the reporting of building/cleaning issues and the raising of helpdesk tickets to ensure total service delivery to the client
• Attend external and internal training events as required
• Liaise with colleagues to identify opportunities for improvement
• Report any building defects and hazards to the Customer Service Helpdesk
• Assist in ensuring all cleaning work orders are responded to quickly and efficiently within agreed SLAs
• Follow company procedures for the reporting of holidays, sickness and other absences
• Meet company expectations in relation to conduct and performance
• Follow all company procedures, policies and rules

• At least 3 years' experience in the management of cleaning contracts in office environments
• Educated to a technical discipline, and any other cleaning qualifications desirable
• IOSH, NEBOSH and any other Health & Safety Training desirable
• Computer literate in Microsoft Packages(Word, Excel, PowerPoint)
• Excellent written and verbal communication skills
• Excellent management skills
• Team oriented
• Good organizer
• Confident and engaging
• Excellent leadership skills