Car Park Manager – Portsmouth Gunwharf Quays - Full Time - £36,000 Per annum

Do you have previous Management Experience?
Are you Customer Focused?
Are you someone who can Manage and Motivate a Team?

If YES, then this may be the next exciting career opportunity for you!

APCOA is looking for a Car Park Manager to join our friendly team based at Gunwharf Quays in Portsmouth.

Car Park Managers are a vital part of the management team and contribute considerably to the operational success of all our car parks.

We are looking for someone with previous management experience to come and join our team!
 

What you’ll do:
 

• To lead in ensuring the smooth delivery of the contract with operational responsibility for day to day running of the car park
   
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met at all times.
   
• Be the first touch point for guests, regularly reviewing the guest journey to ensure an easy and smooth parking experience
   
• Overseeing best in class delivery of guest service, by delivering a service exceeding guest expectation, and testing and trialling new services to constantly improve
   
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
   
• Develop beneficial relationship with the client, ensure overall client satisfaction and attend client meetings where necessary
   
• Working as part of the Elevate service partner management team, to support the delivery of the overall Gunwharf Quays strategy  
   
• Develop, coach and monitor the team in relation to the parking service, cost control, supervisory skills, health and safety and environmental issues
   
• Monitor and manage staff absence and lateness
   
• Ensure quality standards are maintained including ensuring health and safety standards are adhered to at all times throughout the contract in line with current procedures.
   
• Complete daily, weekly and monthly reports in line with the client and APCOA’s reporting requirements
   
• Work with the Contract Manager to develop succession plans
   
• Develop and amend car park tariffs and recommended tariff changes to the clients and APCOA
   
• Identify and assist in the development of new business and growth within the contract
  
  
   
   
   
   
  What You’ll Bring:
  
   
• The ability to manage and motive a Team
   
• Previous experience within a people management and client facing role
   
• Good leadership skills and ability to work well in a team of people.
   
• Good communication skills both verbally and in written form.
   
• Ability to present to management level.
  
  
  Why choose Us?
   
• Annual Salary £36,000
   
• 25 days holiday plus Bank Holidays
   
• Training and Development
   
• Pension
   
• Employee discount Scheme
  
  
  Do you think you could be the right person for this role? Is this the next opportunity you are looking for?