Service Desk Coordinator

Service desk Coordinator - FM Service Provider - Up to £35,000 per annum   

Are you looking for a new challenge?

Do you have experience within facilities management?  

CBW is currently recruiting for a Service desk Coordinator.

The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.   

Details/Hours of work:

• Monday to Friday
• 08:30am to 17:00pm   

• Service Desk Coordinator (Water) will be reporting into the Head of Water Treatment
• Responsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs at short notice
• You will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintained
• Be responsible for maintaining a portfolio of clients
• Organising works in line with client’s defect trackers & KPI’s
• Data logging and reviewing of our CAFM system
• Uphold high levels of communication with the client, responding to queries and requests in a timely manner.
• Aid in the management of permits, RAMS and health and safety documents as per work requirements
• Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines.
• Overall, to undertake all reasonable requests in line with this role and the wider business requirements.
• Other general Administration tasks 

• CAFM proficient 
• Experience within FM 
• General Administration
• IT proficient