Customer Service Advisor - Wigan - 39 hours; 3 on 3 off - £23,028.27 per annum. 

Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.

3 x 12 hour shifts, have 3 days off and this will repeat.

(Will not be 3 set days) Working hours between 8AM - 8PM 1x Hour Lunch, 2x 20 minute break

National Control Room (Days) 

Do you have customer service experience? 
Are you a good communicator? 

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.

If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.

Could this be you?

What will you do?

• Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
• Use knowledge of processes, laws, and policies to advise customers.
• Undertake clerical tasks in line with KPIs and within SLAs.

• Customer service experience 
• Interpersonal skills, with the knack to build positive working relations.
• Competence to prioritise work, multi- task and maintain organisation.
• Uses initiative, looks for positive outcomes.
• Self motivated with a pro-active nature
• Positive behaviours with colleagues and customers.
• Excellent problem solving skills.
• Punctual and reliable.
• Knowledge of excel.